Pay
* Starting salary: SC6 (£35,520 – £36,585)
* 1.33× salary for hours worked between 8pm–6am (Mon–Fri)
* 1.5× salary for weekend hours
* 1.83× salary for hours worked between 8pm–6am on weekends
* 2× salary for Bank Holidays
Work Location
Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week
37.66 (Full time with 20 minutes contracted overtime every shift)
Contract Type
Fixed term contract (12 months from start date)
Closing Date
Sunday, 7th June 2026 at 23:59
Expected Interview Date
Week commencing 22nd June 2026 or potentially earlier
About The Role
As a Monitoring & Responding Officer, you’ll play a vital role in supporting vulnerable residents to live safely and independently. You will handle both routine and emergency calls with empathy, accuracy and professionalism, making swift decisions to ensure the wellbeing of those who rely on our service. Your responsibilities will include assessing needs over the phone, providing guidance, initiating appropriate emergency responses, and attending in‑person callouts when required. You’ll use specialist equipment, assist with safe lifting, update care information, and ensure all actions are recorded promptly and accurately.
This is a 24/7 service; you will work across three established shift patterns — 7am to 3pm, 3pm to 11pm, and 11pm to 7am, seven days a week — and importantly, your full rota is provided 15 weeks in advance. This level of advance notice offers stability, balance, and the ability to plan around your personal commitments while contributing to a crucial service that operates around the clock.
About The Team
You will join our dedicated Adult Social Care Digital Care team within the Adults, Housing and Health directorate. Working closely with Team Leaders, Monitoring Officers, social workers, medical professionals and wider council services, you’ll be part of a supportive and collaborative environment that prioritises dignity, independence and safety for our service users. The team works around the clock to provide a reliable response service, ensuring residents receive the right support at the right time. Our culture values teamwork, compassion and a commitment to delivering high‑quality care and customer service.
About You
You will bring strong communication skills, resilience and the ability to stay calm under pressure. You may come from a care background, but we also welcome applicants with transferable skills, such as ambulance service staff, NHS 111/999 call handlers, emergency response experience, community support roles, or anyone used to managing high-volume, high-priority calls. You’ll be confident making quick decisions, supporting distressed individuals, and promoting dignity and independence. You must be IT‑confident, able to follow procedures, record information accurately, and work both independently and as part of a fast-moving team. A valid UK driving licence is required, and full training will be provided, including safe lifting and equipment use.
Benefits
* Leave entitlement of 31 days + bank holidays
* Potential hybrid working opportunities
* Health and wellbeing support
* Generous local government pension scheme
* Discount schemes across leisure and culture providing financial savings
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