Vacancy: Assistant Workshop Manager
Location:Nottingham, East Midlands
Hours: Monday - Friday 8:30 - 17:30 & 1 in 2 Saturdays 8:30 - 13:00
Salary: Basic:£32,000 OTE £37,000
Do you want to work for a long-standing family run business based in Nottingham who believes in nurturing talent and helping you progress into the best version of you as youre the backbone of the operation and committed to help you realise your full potential.
The ideal candidate will have a passion for delivering high-quality work around the Nottingham area.
This company offera great benefits package, and opportunities for growth and advancement. If you are a skilled and dedicated workshiop controoler / supervisor who is passionate about cars and nuturing talent, committed to delivering high-quality work and grow within this company, this is the place for you!
Job Responsibilities and Tasks: Assistant Workshop Manager
General
To promote and maintain the company image, acting as a brand ambassador
To support and assist the Branch Manager
Keeping up to date with all services and products offered by the company and your individual site
Actively seeking out own development and learning opportunities
Ensure compliance with Health & Safety at work Act 1974 and the companys policies, including any related legislation
Ensure that the Autocentre housekeeping standards are maintained at all times
Sales:Assistant Workshop Manager
Pre-populating Service/MOT Inspections with vehicle history and service interval requirements (undertaken day before vehicle is booked in)
Utilising all sales opportunities whilst providing an honest, transparent and informative service to all customers (fuel/oil treatments on service work, additional work required following inspections, customers enquiring for quotes)
Actively waiting for Inspections to come through and liaising with manager to confirm which Inspections still need to be completed
Building up Inspection Report quotes and acquiring costs from relevant suppliers. Sending Inspection Reports to customers and following up if they have not responded within a 15-minute timescale
Clearly and concisely communicating any identified work required to customers either face to face or on the telephone
Agreeing and setting reminders to contact any customers that do not want to have work done on the day
Having an overall awareness of branch GP and NPS scores whilst striving to maintain these to a high level
General operations/Admin:Assistant Workshop Manager
Ordering all parts with relevant suppliers for following days jobs
Welcoming and engaging with customers on arrival and completing the check in process.
o Confirming customer details correct alongside address, email, and telephone number
o Confirming work being undertaken and overall cost
o Communicating what to expect once their vehicle has been left with us (inspection that will be carried out, phone call or online report they will receive and how to authorise any extra work required)
o Confirming where Service book and Locking wheel nuts are held in the vehicle
o Providing some expectation and timescales for vehicle return
Ordering further parts for any authorised work and updating the technicians/branch manager with additional work expectations
Keeping up an overall awareness of all jobs on site and the current progress/status of each job whilst ensuring all customers are kept informed and updated throughout their entire booking in a timely manner, including when their vehicle is ready for collection
Adding invoices onto systems when parts are received
Returning any unused stock items, and managing the returns procedure to ensure stock levels are kept to a minimum
Chasing suppliers for Credits if not received
Overseeing and taking ownership of all operations, sales and customer satisfaction within the branch in the Branch Managers absence
Any other duties that the company may request from time to time that have not been included in the above.
Assistant Workshop Manager Requirements:
2 years supervisory experience
Proven experience in nuturing talent
Excellent communication and customer service skills
Valid, Full UK Driver's license
All applications will be treated with the utmost confidentiality.
MDLOJ Octane Ref:27738
Consultant:Danielle
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
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