The Job :
Were delighted to be assisting our client with their need for a Senior IT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service desk as a Senior Engineer. You will be reporting into the Service Desk Engineer.
Responsibilities will include :
* Acting as a technical escalation point to the IT service desk
* Assist with pre-sales technical support
* Providing technical support by way of support tickets and emails
* Answering the phone when needed
* Completing business as usual activities such as vulnerability management, patching, backend systems troubleshooting
* Acting as primary technical lead
* Training other members of the desk, or assisting non technical staff with support issues
* Answering to the service desk manager
A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisit...
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