Description Supervisor Women's retails shop
Required skills
* Customer focussed approach with previous experience in a premium retail environment ideally within a supervisory /senior sales advisor role (min 2 years ideally).
* A confident communicator with patience, empathy, and a calm demeanour.
* A genuine love of sustainable women's fashion
* A "people person" who loves to engage with customers.
* A warm, enthusiastic, and energetic approach to the role.
* A highly organised, detail driven individual with excellent follow up skills.
Your Responsibilities:
* Providing all customers with excellent customer service whether by phone, email, or face to face.
* Ensuring you have a full understanding of our brand strategy and of the current range.
* Awareness of new products, styles, fits and fabric qualities.
* Confident in assessing the customer's need and making product recommendations where applicable.
* Tactful and authoritative customer product and styling advice.
* Training and mentoring of junior staff
* Responsibility for ensuring all customer sales and returns and store and customer deliveries are professionally managed in line with store procedures.
* Ability to deal with delicate customer issues.
* Confident in using IT systems.
* Awareness of the company store procedures and sales targets.
* Confidence to manage opening and closing duties and support when necessary.
* Confidence with Website / till, logistics functions.
* Excellent and confident telephone etiquette.
* Maintaining store visual merchandising standards.
* Replenishing stock and keeping the shop floor clean and tidy.
* Assisting with deliveries and stock recalls.
* Being responsible for own H&S and ensuring H&S processes are followed in store.
* Communication of customer feedback to the buying and merchandising teams.
Employee Benefits:
* 23 days annual leave + 8 bank holidays and a day off to celebrate your birthday
* Discretionary annual bonus scheme
* Staff uniform
* Generous Staff Discount of up to 40% off and Sample Sales
* Generous Friends and Family Discount
* Company Pension Scheme
* Regular team events
Real Living Wage Employer