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Filling most of our leadership positions internally. And offering tailor-made training programs and opportunities to work on exciting international projects. Both count. Both are us.
What we achieve together
* You will be helping customers who contact Vaillant Service via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
* Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
* You will gain an understanding of each customer’s situation, spotting potential opportunities to deliver excellent customer service.
* Ensure all telephone calls and emails are answered within our service level agreement, booking engineer visits utilizing the Salesforce platform.
* Work in line with contact centre processes and targets to ensure a professional service is provided at all levels.
* Work closely with our customers to keep them informed and delighted with the customer service they have experienced.
What makes us successful together
* Qualifications - GCSE Grade 4 or above or an equivalent qualification in English. A passion for delivering excellent customer service to customers.
* A sound understanding of Microsoft applications and web-based platforms.
* You’re highly approachable with good interpersonal and communication skills.
* A positive outlook, the determination to succeed, and flexibility to learn new skills to support the needs of the business.
* The ability to be motivated when working independently or as part of a team.
What makes us special
* Our recently refurbished contact centre provides our employees with a comfortable modern working environment.
* Our contact centre is equipped with sit-stand desks, which are scientifically proven to increase productivity, concentration, and creativity by improving the way we feel and the way we work.
* We understand the importance of a work-life balance and communicate shifts well in advance to our employees.
* Experience a range of team building events and competitions designed to be fun, social, and to build team spirit.
* We offer our employees an attractive remuneration package, 25 days holiday plus bank holidays, and bonus opportunities.
* We offer a generous pension scheme which enables our employees to have greater financial security when they retire.
We care about our planet and aim to work carbon-neutrally. For this reason, we can only accept online applications.
Let's save the environment together and eliminate paper applications.
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