Our client, a leader in the plant and tool hire industry, is on the lookout for a confident and motivated individual to join their Key Accounts Office as a Hire Desk Controller, based in Stockport.
About the Role
As a Hire Desk Controller, you’ll play a key role in delivering top-tier service, ensuring hire requirements are met efficiently and professionally. You’ll be part of an experienced, friendly team dedicated to providing outstanding customer service and supporting major projects across the country.
Key Responsibilities
* Handle incoming hire enquiries via phone and email
* Process and manage equipment hire orders with speed and accuracy
* Build and maintain strong relationships with key account customers
* Liaise with depots and suppliers to ensure on-time deliveries and collections
* Provide updates and support to customers throughout the hire process
* Maintain accurate records and data entry within the hire management system
What They’re Looking For
* Excellent telephone manner and communication skills
* Confident and professional when dealing with customers
* Computer literate with strong attention to detail
* Organised, proactive, and able to work well under pressure
* A team player with a can-do attitude
Working Hours
Monday to Friday: 7:30am – 5:00pm (No weekends!)
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