At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
The Outsourcing Business delivers high quality pension administration services and solutions to clients in GB, Ireland, Germany and Asia. We provide fully outsourced pension administration services or co-sourced services, where we supply our services and support clients to administer their schemes. Outsourcing Business is currently the largest provider of pension administration services to the top 200 private sector funds including a number of high street banks. OGB also supports the LifeSight master trust product and OneDB which is WTWs bundled pension solution.
The Role
The Head of Solution Delivery is accountable for shaping and driving the strategic vision for technology delivery, ensuring end-to-end execution of solutions that enable business outcomes across Outsourcing Business.
This role leads cross-functional teams in Solution Design and Delivery, Software and Data Engineering, and Quality Assurance, ensuring alignment with business objectives and continuous innovation. With full ownership of the delivery lifecycle—from design through implementation and transition to BAU—the role drives architectural integrity, platform scalability, and delivery excellence. The incumbent is responsible for embedding relevant delivery methodologies, managing risk and resource allocation, and maintaining high standards in solution design, data integration, and security.
A key aspect of the role is stakeholder engagement, acting as the technology voice in governance forums, chairing Tech Delivery steering committee and ensuring transparent communication of trade-offs, risks, and value. Through strategic leadership, technical depth, and a commitment to continuous improvement, the Head of Solution Delivery ensures consistent, high-impact outcomes that enable enterprise transformation.
As an integral member of the Technology Management Team (TMT) reporting to the Head of Technology for Outsourcing UK, Germany and Ireland, the Head of Solution Delivery is expected to line manage 5 sub functions and collaborate across LoBs, regional and global functions to deliver enterprise-grade platforms and services. The role also extends to supporting adoption of enterprise technology, policies and best practice, as well as vendor evaluations, internal and external audits, global initiatives such as Cyber Acceleration Programme and assessments against global KPIs.
Note: Out-of-hours cover may be expected occasionally, with consultation among colleagues as required.
At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid”(#LI-Hybrid) style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.
Key accountabilities include:
1. Leadership & Strategy
Define, drive and execute delivery vision and roadmaps for all strategic business technology with the view to reduce technical debt and embrace innovation.
Lead and mentor team leads across Software and Data Engineering, Solution Architecture, and QA.
Align technology delivery with business objectives and strategic priorities.
Lead investment and prioritisation decisions for platform initiatives, ensuring alignment with business cases and strategic objectives.
2. Solution Design & Architecture
Oversee solution architecture and system analysis activities.
Ensure consistency, scalability, and security across all technology solutions.
Evaluate emerging technologies, recommend and oversee adoption of good industry practices in solution design and implementation, ensuring delivery quality and technical integrity.
Ensure robust data architecture and integration across platforms.
3. Delivery Management
Own the delivery lifecycle from design through implementation and transition to BAU.
Lead on embedding of the Architecture-Driven-Agile methodology and Solution Planning Framework.
Govern management of RAID logs, delivery backlogs, and sprint planning using DevOps tools.
Ensure timely decision-making on scope, budget, and resource allocation.
Continuously improve delivery velocity and reduce risk exposure.
4. Software & Data Engineering
Embed best practices in software development and data engineering.
Promote automation and continuous improvement in engineering processes.
5. Quality Assurance
Establish and maintain QA strategy and standards based on Automation First and Shift Left principles
Continuously improve functional, regression, integration and e2e testing quality in terms of traceability, coverage, speed of execution.
6. Stakeholder Engagement
Collaborate with senior business stakeholders to ensure alignment.
Act as the technology voice in governance forums and steering committees.
Manage vendor relationships and external SMEs where required.
Liaise with key stakeholders to quantify and communicate the impacts, trade-offs, risks, costs, benefits and opportunities of technology solutions from an architecture perspective.