Job Ref: RID1083
Branch: Holiday Inn Express Windsor
Location: Holiday Inn Express Windsor
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 02/09/2025
Closing date: 04/10/2025
Holiday Inn Express Windsor are seeking a Guest Service Manager
We are now looking for a Guest Service Manager to join our team at Holiday Inn Express Windsor. You will be the primary contact for our guests, person who makes our guests feel welcome, take pride in your hotel and deliver great guest experience.
What is in it for you?
* As part of the team, you will have access to a suite of benefits that include
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
* Wagestream – Stream up to 40% pay as it is earned set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme
* Minimum of 28 days holiday
* Paid breaks
* Starting salary above national minimum wage
* Flexible working opportunities
About us?
Holiday Inn Express Windsor has 58 contemporary bedrooms. As well as being ideally located for access to the M4 and M25 motorways and Windsor train station, lots of famous local attractions including Legoland, Thorpe park, Eton College, Kew Gardens, Hampton Court, and of course Windsor Castle.
Catering for business and leisure markets, the Holiday Inn Express Windsor has onsite parking, and all our rates include Express Start Breakfast with selected hot items. We also offer a selection of great evening meals from something simple through to more traditional dishes.
A day in the life of GSM
To maintain and provide excellent guest service at all times and provide assistance and support to the team. To maximise sales and to minimise costs. Ensuring all brand standards and Health Safety procedures are being adhered to and to handle emergencies that may arise. You will also, recruit, train and continually develop the team to ensure we provide an exceptional guest experience. You will be in the heart of our hotel and get involved in everything from guest arrival, departure, serving at the bar, breakfast and kitchen. You will be the person a guest turns to if they have any concerns or comment.
You must be able to:
* Ability to inspire and motivate
* Team and relationship building
* Be approachable, friendly, professional
* Drive to exceed your set KPI's
* Strong sense of pro-activeness
* Problem solving
* Multitasking
Role Requirements:
* Ideally you will have worked in a Supervisory or Management role in a hotel environment and be able to demonstrate initiative
* You will be someone who has a reputation for delivering great service and being fun to work with
* You will be committed to working on a weekly rota basis, which includes working weekends
* Previous exposure to brand environment would be an advantage
* A basic level certificate in Food Hygiene would also be an advantage, although full training will be given
* All candidates who attend an interview will be required to provide original supporting documentation to verify the right to work in the UK
* If you have not been contacted within the next 7 days, please assume you have been unsuccessful on this occasion
About Holiday Inn Express Windsor
A contemporary hotel with easy access to Windsor Castle, LEGOLAND Windsor Resort and Heathrow Airport. Holiday Inn Express Windsor hotel is in a peaceful setting less than a mile from Windsor Castle and a 10-minute drive to LEGOLAND Windsor Resort. Guests are just a 15-minute drive from Heathrow Airport, and rail links at Windsor Eton Central and Windsor Eton Riverside stations are a short stroll away. If you're in town to relax, Royal Windsor Racecourse and Ascot Racecourse make for a thrilling day out.
Architecture and history fans can check out Hampton Court Palace, just over half an hour's drive away. Or you can take a wander round the grounds of Eton College. Business guests are conveniently located within half an hour's train ride of central London, and can take advantage of the smart, naturally lit hotel conference room for meetings of up to 20 people.