As Strategy Lead, you will be based within the Strategy team reporting to the Head of Strategy. The Strategy Team sets the long-term direction for the Valuation Office Agency across its three strategic objectives: providing trusted valuations efficiently; delivering an excellent customer experience; and being a great place to work. We work with policy, operations, and central functions to define and prioritise the Agency's short-term, medium-term, and long-term aims. We gather and analyse data to deliver evidence-based propositions on how to achieve these aims, as well as solutions for complex challenges. We set out appropriate designs and implementation approaches, translating them into actionable plans.
The Strategy Team sits within the broader Strategy and Transformation Group, working across all aspects of the Agency to provide teams with structure and expertise to develop and land transformation successfully. We ensure alignment between major programmes and smaller transformation projects by providing the holistic picture for the Agency.
As Strategy Lead, you will initially be responsible for the VOA's Customer & Channel Strategy, taking forward our refreshed Customer Strategy to ensure our activity and transformation plans deliver our customer's priorities. You will collaborate with operational, data, customer experience, communications, and transformation colleagues to embed the customer's strategic priorities and channel hierarchy into the broader Agency. The role involves high levels of senior engagement and stakeholder management. It will also involve leading and supporting broader strategic elements of the VOA's transformation and programme work, generally focused on improving operations or customer experience.
Strategy Lead - Key Responsibilities
* Owning the Customer & Channel Strategy to ensure ongoing activity aligns with strategic principles and remains relevant to customer and stakeholder groups.
* Leading Strategy Development by defining strategic ambition, developing business cases, conducting strategic analysis, and enabling strategy delivery.
* Transitioning into design and delivery by refining roadmaps, testing assumptions, conducting cost-benefit analyses, and working closely with design, delivery, and operational teams to ensure strategic vision is maintained.
* Providing ongoing strategic support through input into investment cases, portfolio assessments, and business plans.
* Managing stakeholders by developing effective relationships for collaborative strategy development.
* Building strategic capability within the team and across the business by developing yourself and others.
We are a Disability Confident employer, offering interviews to applicants who declare a disability and meet the minimum criteria. For more details, please visit our website.
The Valuation Office Agency (VOA) is the public sector's property valuation expert, vital to collecting over £60 billion in revenue that supports communities across England and Wales. We value professionalism, integrity, respect, and innovation, and are committed to a collaborative and supportive working environment that encourages growth and development.
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