About the Role
and our Ideal Candidate
Working within the Shared Finance Service Accounts Receivable Team to maximise the daily income collection and enforcement process to both Councils through effective, responsive processing activity.
1. Deliver core service activities under the close supervision of a more senior member of staff.
2. Manage the resolution of complex customer complaints/issues within area of expertise, escalating where appropriate.
3. Maintain regular communication with other internal or external service providers to ensure efficient and coordinated service delivery.
4. Create and populate basic databases to hold and manage information and service information to support senior officers in managing the service.
About Us
The Royal Borough of Kingston and the London Borough of Sutton employ nearly staff across its shared services in HR, Finance, Customer Service, Neighbourhoods, Environment and ICT. This is a highly rewarding way of working that will help you develop new skills as you manage relationships and provide a consistent service across multiple partners.
These roles would be regarded as “front line” service delivery roles. Here, role holders are directly accountable for performance, often through the direct control of significant resources or through managed contracts. These roles may also deliver some of their results through collaborative working with co-producers or other third party agencies.
At the lower levels, operational managers may oversee a department or team and at the lowest levels, direct contact with service users will be a common feature of roles in this job family. At the higher levels, they may be in charge of a department, large operational area or the management of significant contracts and may be ultimately accountable for ensuring compliance with statutory obligations.
Our Offer To You
As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:
5. A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
6. Enhanced Maternity, paternity, shared parental, adoption and dependents leave
7. Two volunteering days per year
8. Flexible Working - Smarter Working Scheme (dependent on the role)
9. Adjustable and agile working arrangements using Google Chromebooks
10. Learning and development portal offering a range of courses
11. Discounts on a range of local shops, restaurants, gyms and leisure centres
12. Interest free season ticket loans
13. Local Government Pension Scheme
14. Bicycle loan facilities and cycle to work scheme
15. Electric vehicle leasing scheme
16. Confidential health & wellbeing and counselling support