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About The Role
As one of our Technician Specialists, you'll have the unique opportunity of bringing our distinctive John Lewis service right to our customers' doors and install the products they love into their homes (such as furniture, kitchen appliances, sound systems and TV sets) as part of a 2-person delivery crew. You'll also share your expertise to coach and develop the other delivery drivers in your team on home installations and general customer service skills, acting as a role model for the great service John Lewis is known for. Due to its nature, you need to be 18-years or older to work in this role.
Key Responsibilities
1. Being an ambassador for the John Lewis brand with great customer service as your number one priority.
2. Coach, develop and assess your delivery driver colleagues and give them the knowledge they need to perform at their best and represent our brand.
3. Helping load up your lorry with the day's deliveries working alongside the warehouse team.
4. Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
5. Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
6. Keeping up to date with new products and technologies to help you perform your role at your best.
7. Maintaining a safe working environment.
Essential Skills and Experience
Previous experience of installation is required, and we'll assist in topping up your knowledge with our installer accreditation. Other required skills include:
* Manual C1 UK driving license (with a maximum of 6 points).
* DCPC and Tachograph Card.
* Experience driving a 7.5 tonne vehicle.
* Experience in a customer-facing role.
* Great verbal communication skills both over the phone and face-to-face.
* Ability to cope with the physical requirements of the role.
* Good understanding of technology.
About The Partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership and responsibility, contributing to our success and fostering an environment where everyone can thrive.
Additional Information
Some roles may require pre-employment vetting, including DBS checks and financial probity checks. We encourage prompt application as vacancies can close early due to high interest. We support flexible working arrangements; please discuss options with the hiring manager during your interview.
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