Summary
A Level 2 Pharmacy Services Assistant apprenticeship trains learners to support pharmacists by dispensing medicines, managing stock, maintaining records, and assisting patients. It builds knowledge of pharmacy law, safety, teamwork, customer service, and effective communication in pharmacy settings.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Pharmacy services assistant (level 2)
Hours
Opening Hours: Mon-Fri 9am - 6pm Sat 9am - 1pm. Minimum of 30 hours per week offered.
30 hours a week
Start date
Monday 23 February 2026
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Receive prescriptions and accurately label and prepare medicines under supervision
* Check prescription details for accuracy and legality before dispensing
* Manage stock by ordering, receiving deliveries, rotating medicines, and checking expiry dates
* Maintain correct storage conditions, including fridge temperature checks
* Assist patients at the counter with over-the-counter medicines and health advice within scope
* Answer phone calls and handle routine patient or GP queries
* Process electronic prescriptions and update patient records
* Follow strict confidentiality, data protection, and pharmacy law requirements
* Support pharmacists and technicians with daily tasks
* Maintain cleanliness, organisation, and infection control standards
Where you'll work
Halesowen Pharmacy
11 Peckingham Street
Halesowen
B63 3AW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HALESOWEN COLLEGE
Training course
Pharmacy services assistant (level 2)
What you'll learn
Course contents
* receive and log prescriptions
* assemble prescribed items, undertake an in-process accuracy check and issue prescribed items
* work according to legislative requirements, and organisational policies
* order, receive, maintain and issue pharmaceutical stock
* provide appropriate advice when authorised on supplied medicines and products, their storage and disposal
* work within the parameters of Standard Operating Procedures (SOPs) of the pharmacy
* act in accordance with systems and organisational governance
* recognise and act within the pharmacy regulatory, legal and ethical standards
* support the team in the development of others
* maintain and further develop your own skills and knowledge through development activities; maintain evidence of your personal development and actively prepare for and participate in appraisal
* communicate effectively with the public, carers and other health and social care professionals using a range of techniques to determine their needs, and keep information confidential
* handle information (record, report and store information) related to individuals and/or patients in line with local and national policies
* use pharmacy IT systems and other IT resources according to legislative requirements and organisational policies
* demonstrate person centred care and support within a pharmacy setting
* make pharmacy patients and patient safety your first concern
* use judgement and refer service user as appropriate to another member of the team, GP, healthcare worker, manufacturer etc
* maintain the interests of patients and the health of the public
* promote and advocate equality, diversity and inclusion
* promote healthy lifestyles to customers
* work safely within the parameters of your role using Standard Operating Procedures
* apply policies which relate to health and safety at work
* act appropriately in situations to prevent harm to yourself and others
Training schedule
This standard is delivered 100% remotely.
Requirements
Essential qualifications
GCSE in:
Maths and English (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Team working
* Initiative
* Non judgemental
* Patience