About the Role
All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter.
Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Closing date: Monday 16th February 2026
Join our team as Operations Manager in Redcar and Cleveland - Job Description/Person Specification
Are you a compassionate and collaborative leader, who wants to change people’s lives? Our team in Redcar is looking for an experienced Operations Manager to join them in providing high-quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping and developing others, we’d love to hear from you.
As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us here.
Job Opportunity
WithYou in Redcar and Cleveland is a free and confidential service for people affected by drugs and alcohol, working as part of the THRIVE partnership, an integrated substance use, domestic abuse and education/recovery support service. You will be working within a highly skilled and knowledgeable multi-disciplinary team - find out more about the service here.
The Operations Manager is responsible for leading and managing a staff team, ensuring that they are well informed, inspired and engaged with the strategic objectives of WithYou. It is important that you promote a cohesive culture that is committed to delivering high quality recovery-orientated services. This is a permanent, full time position, working on site across Redcar and Cleveland.
Key duties will include:
* Working closely with colleagues in the sector to demonstrate plans are in place and mechanisms exist to monitor delivery and achievement of goals
* Actively contributing to the extension of service provision and the development of new initiatives
* Managing or contributing to the management of service delivery budgets
* Ensuring staff receive appropriate training and support to deliver services
* Developing strong and positive relationships with key stakeholders and commissioners to ensure continuity of service
Essential Skills
We’d be excited to see evidence of the following in your application:
* A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services)
* Ability to lead and improve services to meet local needs, monitor performance and deliver positive outcomes for clients.
* Ability to build strong working relationships with staff, clients, carers, commissioners and partner organisations
* Experience of leading and supporting staff through supervision, appraisals, performance management and training, in line with organisational values and policies
* Demonstrable experience of managing, investigating and responding to incidents (including safeguarding, clinical, and serious incidents), ensuring appropriate reporting, learning is identified and implemented and actions are taken to reduce risk and improve service quality
DE&I
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
Benefits
* 28 days annual leave, plus bank holidays
* An extra day off for your birthday or a special occasion of your choice
* Enhanced maternity, paternity and adoption leave
* 2 days paid volunteer leave per year
* Auto-enrollment into We Are With You’s pension scheme
* Access to a Blue Light Card - giving you great savings on big high-street and online brands
* Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
* We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period