Job Title: FRA Administrator
Salary: £28,000-£34,000 per annum depending on experience
Contract Type: Permanent
Working Hours: Monday to Friday, 9:00am – 5:00pm in office
Benefits: Free off-street parking, 28 days annual leave (including bank holidays)
Role Overview
We are seeking an organised and resilient FRA Administrator to support the delivery and coordination of Fire Risk Assessments within a fast-paced, high-volume environment. This role requires excellent communication skills, strong attention to detail, and the ability to manage a high volume of inbound and outbound calls while working to tight deadlines and performance targets.
The FRA Administrator will act as a central point of contact for FRA-related queries, ensuring accurate data management, effective scheduling and timely follow-up of remedial actions to support ongoing fire safety compliance.
Key Responsibilities
1. Data Management and Administration
* Update and maintain FRA databases, spreadsheets, and document management systems with a high level of accuracy
* Generate, format, and distribute Fire Risk Assessment reports
* Ensure all fire safety documentation is current, complete, and compliant with regulatory requirements
* Monitor, log, and track remedial actions arising from FRAs
* Maintain accurate records across multiple systems
2. Scheduling and Coordination
* Organise and schedule FRA site visits, liaising with residents, housing officers, building owners, and external inspectors
* Carry out daily planning of works and appointments
* Liaise with contractors and operational teams to ensure works are completed within required timescales
* Chase outstanding actions and follow up on overdue items
* Arrange meetings, take minutes, and track follow-up actions
3. Communication and Compliance
* Handle a high volume of inbound and outbound telephone calls daily with contractors, internal teams, housing officers, and residents
* Act as a central point of contact for FRA-related queries, providing clear and accurate information
* Follow up on high-priority actions and escalate issues where necessary
* Support statutory compliance activities, including processing legal notices and building consultations
Skills, Experience, and Attributes
* Minimum 1 year’s experience in an administrative role
* Strong organisational skills with the ability to prioritise workload in a demanding environment
* Excellent verbal and written communication skills
* High level of accuracy and attention to detail
* Proficient in Microsoft Office (Word, Excel, Outlook) and database systems
* Confident managing both incoming and outgoing telephone communications
* Experience within housing, property management, facilities management, or fire safety environments
* Timely scheduling of FRA assessments and site visits
* Speed and accuracy of issuing completed FRA reports
Benefits:
* Free parking
* On-site parking
* Work Location: In person