Role Title: Infrastructure Support Engineer
Duration: contract to run until 26/06/2026
Location: Wokingham, Hybrid 50% onsite
Rate: up to £276 p/d Umbrella inside IR35
Clearance required: Active SC Clearance
Role purpose / summary
Main Responsibility: To be available to oversee access of supplier teams into the control centre to do various manual pieces of work (e.g. like relaying cables or patching cables etc). Remote work is possible, but candidates must be ready to travel into client site when asked for (including after hours).
Key Skills/ requirements
Access Coordination & Site Support:
Oversee and manage physical access of supplier teams into control centres
Ensure supplier activities (e.g. cable relaying, patching) are conducted according to site protocols
Maintain accurate logs of access, work performed, and any incidents or deviations
Act as liaison between client teams and suppliers to coordinate schedules and resolve access-related issues
Respond to urgent access requests, including after-hours site visits when necessary
Uphold safety, security, and compliance standards during all on-site activities
Infrastructure Support & Maintenance:
Monitor and maintain physical and virtual infrastructure systems (servers, networks, storage)
Perform routine checks, diagnostics, and preventive maintenance on hardware and systems
Troubleshoot and resolve infrastructure-related incidents and service requests
Support installation, configuration, and upgrades of hardware and software components
Maintain documentation of infrastructure assets, configurations, and procedures
Collaborate with IT teams to ensure system availability, performance, and scalability
Assist in disaster recovery planning and execution
Ensure compliance with IT policies, standards, and security protocols
Participate in infrastructure projects, migrations, and rollouts as needed
Required Skills
Strong organizational and administrative skills
Familiarity with physical infrastructure environments (e.g. cabling, patch panels, server rooms)
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Experience with Windows and/or Linux server environments
Knowledge of virtualization technologies (e.g. VMware, Hyper-V)
Basic understanding of cloud platforms (e.g. Azure, AWS) is a plus
Excellent communication and coordination abilities
Ability to work independently and manage multiple priorities
Willingness and flexibility to travel to client sites, including outside standard working hours
Prior experience in infrastructure support, systems administration, or IT operations
Desirable Attributes
Certifications such as CompTIA Server+, Network+, Microsoft Certified: Azure Administrator, or similar
Experience working with third-party suppliers or contractors
Commitment to safety, procedural compliance, and operational excellence
Analytical mindset with strong problem-solving skills
Calm under pressure and responsive to urgent operational needs
Familiarity with ITIL practices and service management tools.
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply