Overview
A fantastic new job opportunity has arisen for an experienced Hospitality Manager to work in an exceptional care home based in the Great Yarmouth, Norfolk area. The care home is a luxury facility designed for resident wellbeing, boasting beautifully appointed bedrooms and expansive living spaces, ensuring that every detail is meticulously crafted to provide the highest standard of care and living. Working for one of the UK's leading healthcare providers, you will be part of a team dedicated to delivering compassionate, empathetic, and transparent service.
Key Responsibilities
* Develop a service experience that fits within our family vision and values, ensuring compassion, empathy and transparency in our service delivery.
* Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high‑quality service.
* Ensure that all residents receive exceptional experiences, with their needs and expectations met and exceeded.
* Manage the food service operation, working closely with the executive chef on menu planning, preparation and timely delivery of high‑quality meals.
* Develop and maintain a robust activities program tailored to the interests and needs of residents, engaging, fun and promoting health and wellness.
* Maintain and manage a best‑first‑impression experience.
* Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.
Preferred Skills and Experience
* Excellent people‑management skills, with the ability to motivate and inspire staff to deliver exceptional service.
* Strong communication skills, both verbal and written, to engage a wide range of stakeholders.
* Strong understanding of first‑impression principles to ensure guests receive a positive experience from arrival.
* Knowledge of food service operations, including menu planning, food preparation, delivery, and a good understanding of nutrition and dietary requirements.
* Strong understanding of the needs and interests of older people, and ability to develop and deliver a range of engaging, fun activities that promote health and wellness.
* Strong understanding of housekeeping principles, including cleaning, hygiene and infection control.
* Strong budgeting skills and ability to manage costs effectively while delivering high‑quality service.
Benefits
* Reward Gateway: discounts, wellbeing and employee assistance programs, and more.
* Comprehensive induction and paid training programme with career prospects.
* Excellent working environment.
* Living Wage Employer.
Compensation
Salary: GBP30,000 per annum. This permanent full‑time role works 40 hours a week from 9am to 5pm.
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