Our client, a leading global supply chain organisation is looking for a professional, capable and personable individual to provide front of house service and reception cover.
We're looking for an efficient Receptionist to join our team at the company’s main reception. You'll be responsible for providing exceptional customer care, ensuring all guests receive a personalised and special welcome.
This role is crucial in maintaining the highest standards for our reception area and Conference Centre facilities, which significantly enhances the overall customer experience and supports the organisational brand.
Key Relationships and Interfaces
You'll be the first point of contact for a diverse range of individuals, including:
● High volumes of staff, guests, and tenants (and their guests)
● Conference Centre delegates
Your role is to create a welcoming atmosphere, utilising strong emotional intelligence to assess visitors' needs and direct them appropriately. You'll also liaise closely with our Facilities and cleaning teams to ensure any maintenance or cleaning issues are addressed promptly and resolved quickly. Regular, ongoing training in the company policies and Customer Service will be provided.
Accountabilities
Operational Processes, Procedures, and Project Delivery
● Meet and greet all internal and external visitors, providing an efficient and professional registration service for everyone, including conference delegates.
● Operate the company switchboard, monitoring incoming calls, redirecting them efficiently, and maintaining responses to answerphone messages.
● Maintain the visitors' database booking system.
● Monitor and order consumable items for both the reception and Conference Centre, adhering to company policy and procedures.
● Book transport (including taxis and private drivers) for visitors, conference delegates, and staff.
● Manage the badging process for new employees.
● Produce the daily room report from Rendezvous, including all additional items for review and discussion at the team’s daily communication cell meeting.
● Brief facilitators on our health & safety procedures when the Conference Centre Manager is unavailable.
● Create all signage for meetings within the Conference Centre, covering both internal and external events.
● Operate the company switchboard, monitoring incoming calls, redirecting them efficiently, and maintaining responses to answerphone messages.
● Provide administrative support and message services to the Conference Centre Manager.
● Act as the main point of contact for internal and external enquiries when the Conference Centre Consultant is unavailable.
● You may be required to work in other customer service-related areas if business needs dictate, such as supporting the restaurant at the point of sale.
Monitoring and Measuring
● Generate and update documents for the team’s daily communication cell meetings.
● Maintain records and reports on the frequency and volume of visitor traffic.
● Record, report, and help resolve customer issues, comments, and feedback from visitors, conference delegates, and Unipart employees.
Qualifications, Experience, and Attitude
We're looking for someone who demonstrates:
● A confident attitude with excellent written and verbal communication skills.
● Exceptional customer service skills and an excellent telephone manner.
● Proven experience of running a busy reception desk.
● Strong computer literacy.
● A consistently friendly, welcoming, and professional attitude.
● An immaculate appearance at all times (e.g., correct, clean, and ironed uniform).
● The ability to work well both as part of a team and on your own initiative.
● The capacity to work effectively under pressure.
● Being highly organised with the ability to prioritise and juggle multiple tasks.
INDH