Job Overview
Automotive Service Communications Author – salary up to £35k.
Key Responsibilities
* Information gathering – collect relevant information for technical documentation.
* Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards.
* Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
* Validation – confirm the information authored is correct through digital sign off.
* Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
* Engineering changes – react in a timely manner to update technical documentation following change always ensuring correctness.
* Deliver on time – meet deadlines against KPI's and delivery of technical documentation vs legislative standards.
* Data Analysis – obtain and analyse data for vehicles in field to support decision-making and confirm affected vehicles against dealer facing campaigns.
Qualifications
* Strong automotive system knowledge and hands‑on experience is a must.
* Electric and hybrid knowledge would be an advantage.
* Highly detail‑oriented and able to prepare technical documentation to exacting quality standards.
* High level of English language, writing, spelling and punctuation skills.
* Very good communication and professionalism to liaise with all levels of personnel.
* Organised and accustomed to managing multiple high‑profile projects in parallel.
* Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
* Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
* Technical authoring competence or experience would be advantageous.
* Experience with CAD, HTML, XML and authoring software is desirable. Training can be provided.
Benefits
* Private medical insurance
* Company pension
* 25 days annual leave
* Bank holidays
* Hybrid working – minimum 3 days onsite
* Long service award scheme
* Enhanced maternity pay
* Subsidised eye tests
* CAD‑IT
* Mental health & wellbeing support group
For more information please call David Bates @ ARM.
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