Front of House Captain - Secondment Opportunity At PizzaExpress, we don’t just serve delicious pizza – we create experiences. As a Front of House Captain, you’ll be the driving force behind a motivated, high-performing Front of House team, delivering outstanding service and upholding our brand’s reputation every single day. This is your chance to lead, coach, and inspire – all while continuing to develop and grow your career. The Front of House Captain will support the General Manager in driving sales, maintaining brand standards and creating a positive, high energy team environment. What you’ll do Leadership & Coaching • Deliver daily briefings and provide real time, on shift coaching to build skills and confidence within the Front of House team • Keep energy levels high during peak times and use quieter shifts for focused 1-to-1 coaching and development Performance Management • Update weekly team boards with performance metrics and set or adjust individual waiter targets based on data • Identify and act on opportunities to drive sales and service results • Support with performance management and train fellow Front of House Captains Planning & Organisation • Assist with the weekly rota planning • Check the weekly cleaning records and escalate any issues Guest Experience • Role model excellent service on every shift • Show best practice in upselling, menu knowledge, and speed of service • Support the team in handling guest complaints or queries with confidence and professionalism Team Engagement • Foster a positive, inclusive, and energetic team culture • Celebrate successes, both individual and team-wide • Support the onboarding of new team members and help them thrive Skills & Attributes • Confident communicator who can inspire and motivate • A natural coach with a passion for developing people • Organised, with great attention to detail • Approachable, positive, and a team player • Sets the standard in service, behaviour, and professionalism • Thrives under pressure during busy trading periods As part of this role there will be the opportunity to earn more from a role-specific sales incentive running until the end of December. Ready to step into a leadership role? Apply now and help us serve up unforgettable experiences, every shift. This is a secondment role for existing PizzaExpress and Milano employees. Secondment will end at the end of December 2025. Closing date for applications is Sunday 21st September.