Business Improvement Partner Your new company Hays are delighted to be retained on an exclusive basis for newly created vacancies, following a strategic review, with Argyll Community Housing Association. With a Head Office based in the heart of Helensburgh, this values-driven organisation is now looking to recruit a Business Improvement Partner to join a newly created Transformation & Improvement team. This role will support delivery of the new Target Operating Model by implementing a Group wide systems thinking review programme which drives out waste, error, duplication and complex manual activity. Due to the geographical coverage, this organisation can consider applicants from locations near their offices in Lochgilphead, Dunoon, Rothsay. Oban, Campbeltown and Islay. Your new role The purpose of the Business Improvement Partner role is to work across ACHA Group services, identifying opportunities to improve customer and business outcomes and drive transformational change by reviewing business activities and processes. Watch a video with a hiring manager The duties and responsibilities will include but not limited to: To enable the transformation of services across the ACHA Group, reducing transactional work through process review, channel shift and digital automation. To prioritise and drive business improvement activity across the ACHA Group via process mapping and business insight development. Using systems thinking techniques, to lead process mapping, review and redesign projects including mapping 'as is' and 'to be' processes What you'll need to succeed Ability to complete root cause analysis to gain insights and solve service delivery problems Knowledge of analyst frameworks, business processes, process mapping and business requirements methodologies Strong process engineering skills including review and mapping Experience of delivering end to end business improvement projects Ability to analyse and interpret business insight intelligence and to allow that to drive your actions Project Management skills You must have a full UK driving licence. Prepared to complete and pass a disclosure. What you'll get in return A competitive salary 34,685 - 40,524 Flexible office locations of Helensburgh Lochgilphead, Dunoon, Rothsay. Oban, Campbeltown and Islay 25 days annual leave plus 12 public holidays Your birthday off each year Access to the Strathclyde Pension Fund of Now Pension Scheme Membership Health Shield Cash plan Breeze (includes 27/7 GP access, wellbeing support, employee discounts and perks) Group Life Assurance Flexible & Hybrid working Enhanced Maternity and Sick Pay benefits Cycle to work scheme Holiday Buy & Sell Tusker Car Scheme Access to Aviva DigiCare What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk