About The Dwelling Doctors
At The Dwelling Doctors, we work with housing associations and local authorities across the UK to tackle damp, mould, and ventilation issues in homes that need it most. With contracts across London, the South East, and further afield, we are growing quickly — and we're looking for a proactive Planner to help us deliver exceptional service to our clients and tenants.
This hybrid role combines account management with operational scheduling. You'll act as the main point of contact for certain housing clients, while also managing the diaries of our surveyors and operatives to ensure smooth delivery of works.
What You'll Be Doing
Client Account Management
* Act as the day-to-day contact for a portfolio of social housing clients.
* Proactively manage contract delivery, KPIs, and service-level expectations.
* Attend review meetings, provide updates, and resolve issues with tact and urgency.
* Identify opportunities to improve client satisfaction and strengthen relationships.
Scheduling & Coordination
* Schedule appointments for Surveyors and Remediation Operatives to carry out assessments and works.
* Prioritise urgent work orders (e.g., severe mould cases) and minimise disruption to tenants.
* Manage work orders in SIMPRO (training provided) — creating, assigning, updating, and closing jobs.
* Monitor cancellations, reschedules, and changes, adjusting plans accordingly.
Communication & Liaison
* Liaise with tenants to confirm appointments and answer scheduling queries.
* Work closely with internal teams to keep projects running smoothly.
* Ensure any health & safety requirements are communicated before jobs are attended.
Reporting & Continuous Improvement
* Maintain accurate records and provide regular progress reports.
* Identify opportunities to improve scheduling efficiency and client service.
* Support the collection of tenant feedback and act on findings.
What We're Looking For
* Previous experience in social housing, property maintenance, or compliance (desirable).
* Background in scheduling, coordination, or account management.
* Strong organisational and time-management skills.
* Excellent communication and relationship-building ability.
* Confident with CRM or scheduling tools (SIMPRO experience a bonus).
* Knowledge of the National Schedule of Rates (SOR) is an advantage.
* Proactive, solutions-focused, and able to manage competing priorities.
* A genuine interest in improving housing standards and tenant wellbeing.
What You'll Get in Return
* A people-first culture and supportive leadership team.
* Clear progression pathways as we grow.
* A chance to make a real difference to tenants' lives every day.
* Benefits including company pension, mentoring, free parking, on-site parking, and company events.
Schedule:
* A flexible but fixed working pattern, agreed with you to cover weekday, evening, and weekend shifts.
* Patterns can be designed to work around lifestyle commitments while ensuring consistent service delivery.
Job Types: Full-time, Permanent
Pay: £29,000.00-£35,000.00 per year
Benefits:
* Company events
* Flexitime
* Health & wellbeing programme
* On-site parking
* Referral programme
Application question(s):
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1. Do you have experience managing contracts for social housing or public sector clients? Please give an example.
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1. Can you describe a time when you had to manage multiple schedules or work orders under pressure?
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1. What appeals to you about this hybrid Planner role at The Dwelling Doctors?
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1. Do you have knowledge or experience of the National Schedule of Rates (SOR)?
* This role is based at our Waltham Abbey office. Do you live within a reasonable commuting distance?
* This role requires coverage of evening and weekend shifts as part of a fixed but flexible pattern. Are you willing to work evenings and weekends on a regular basis?
* This role blends scheduling with account management. Which aspect do you feel more confident in, and why?
Work Location: In person