Job Title: Customer Service Advisor
Hours: Full-time: 37.5 hrs/week, Mon-Fri 8am - 6pm, 1 in 4 Saturdays 8am - 1pm.
We have some amazing Full-Time opportunities in our growing Inbound Customer Service Teams! If you’re looking to join an award-winning company that gives you opportunities to develop a career, then apply now!
Our Customer Service Advisors are experts in helping customers with a variety of queries from paying a water bill to helping with water supply issues. Customer service experience is desirable but if you don’t have any, don’t worry! We offer a comprehensive training package to enable you to become experts in helping people. If you have a passion to help people and want to learn and grow, this could be the role for you! Passionate about career development – we want you to succeed and build a career! Hybrid working from home option once you’ve passed 6 month probation and are hitting your targets
Annual pay review
Free Parking on site
Employee recognition scheme with rewards
Social hub
Life Assurance
Cycle to work scheme
Social events
We’re part of South Staffordshire PLC who own South Staffs and Cambridge Water, amongst a host of other businesses – as a result you’ll be part of a 3000-strong network of colleagues with all of the potential for your future that brings.
Learn more about Echo Managed Services here: Echo MS | Exceptional Customer Experiences with Echo (echo-ms.The role involves delivering excellent customer service on the telephone, for example taking payment and Direct Debit calls from our customers. You’ll deliver first class customer service each and every time, and ideally you have a background of providing that to a high quality whether that’s inbound, outbound or face to face.
Shift Pattern
Full Time: 37.5 hours per week. Monday to Friday with shifts between 8am-6pm, and 1 in 4 Saturdays 8am-1pm
Are customer service driven
If you're unable to attend either of these dates or the start date of 5th January 2026, then we won't be able to consider your application this time.
The assessment centre will involve an interview and a quick online test of your customer service skills so it's nothing to be nervous about!