1. Location: St Albans
2. Salary: GBP - GBP per annum
3. Start Date: 25/02/
4. Contract Type: Permanent
Our client is a fast-growing, founder-led organisation moving from start-up energy into a more structured, scalable growth phase. Technology is central to success, but it now needs focus to enable the business to move faster.
This is a senior leadership opportunity for a hands-on Director of Technology who can take a solid but fragmented technology estate and turn it into a streamlined, secure, future-ready platform. You’ll sit at Executive level, work closely with founder and the CEO, and play a defining role in shaping how technology supports customers, revenue, and long-term growth.
The foundations are in place:
5. Strong technology partners and consultants
6. Modern tooling (Jira, Salesforce re-platforming underway)
7. Improved software stability
8. A small but capable core team across IT Ops, DevOps, Helpdesk, and Projects
Now the focus shifts to proactivity, optimisation, and leadership visibility:
9. Reducing cost and complexity
10. Driving automation and AI-led efficiencies, particularly in the contact centre environment
11. Making technology more effective, better communicated, and more commercially aligned
Your mandate is clear: make it leaner, smarter, and more impactful.
As IT Director, you will:
12. Own and deliver a 3-year technology roadmap aligned to business growth
13. Lead IT strategy, operations, security, and vendor management
14. Optimise OPEX budget, with a clear target to cut costs, through smarter spend, simplification, and automation
15. Rationalise a tech stack that has grown through add-ons and point solutions
16. Strengthen cyber security, governance, and compliance
17. Bring visibility and clarity to technology decisions, risks, and outcomes at Exec level
18. Be present, vocal, and influential
19. Lead, develop, and challenge a hybrid internal and outsourced team
About you:
20. An EdTech background would lend itself well here, or a B2B2C environment, so you have full understanding of customer onboarding and experience.
21. Call centre/contact centre experience, using technology to improve productivity and CSAT/CX
22. Commercially minded and comfortable owning full budgets
23. Previously led change in scaling, founder-led or growth-stage environments
24. Balances strategy with delivery and isn’t afraid to get hands-on
25. Can simplify complexity and explain technology simply
26. Has experience with SaaS platforms, cloud environments, integrations, and vendors
27. Understands cyber security, GDPR, and operational risk
Permanent opportunity
Hybrid role: 3 days per week in the office (St Albans)
Salary up to £,
Up to 20% bonus, 28 days holiday + Bank Holiday, 6% employer pension contribution, wellbeing programme and more.
Modern office space, free breakfast, discounted parking