Overview
Reservations Administrator – Whitchurch, Shropshire
Salary: £25,500 per annum | Hours: Monday-Friday 08:30 - 17:00 or 09:00 - 17:30 on alternative weeks | Contract: Permanent
Start Date: Jan 2026
About the Role
We’re looking for an organised and enthusiastic Reservations Administrator to join our friendly, fast-paced team at Fourways Vehicle Solutions, part of the Lookers Group, one of the UK’s leading motor retailers.
You’ll play a key role in supporting our reservations operations—logging and processing fines, penalties, and damage reports, maintaining accurate records, and providing first-class customer service.
What You’ll Do:
1. Process and manage fines, penalties, and damage claims
2. Communicate professionally with customers and suppliers
3. Maintain accurate documentation and reports
4. Support the wider Reservations team with daily rental and admin tasks
What We’re Looking For:
5. Strong administrative and IT skills (Microsoft Office)
6. Excellent communication and attention to detail
7. Team player with a positive, can-do attitude
8. Previous experience in customer service or call handling
Why Join Us?
At Fourways Vehicle Solutions, we offer a friendly, supportive environment with great benefits, opportunities for growth, and the backing of a national brand.
About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Core Benefits:
9. Competitive salaries with structured pay scales and progression as you grow within the business
10. Generous annual leave that increases with your length of service
11. Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
12. Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
13. Eyecare vouchers to help cover vision care needs
14. Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
15. Dental insurance for everyday dental care and unexpected treatments
16. Critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
17. MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
18. Free Will writing services to help plan for the future
19. Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
20. Discounted gym memberships to support an active lifestyle
21. Travel insurance to help you explore with confidence
22. Access to home and technology vouchers
23. bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.