Job summary
We are looking for full/ part time Patient Services Advisors to join our expanding team within our busy & friendly medical practice in Bracknell, Crowthorne and Sandhurst.
Main duties of the job
This positionpredominately involves dealing with patients and their families/carers via thephone or face to face, signposting them to the most appropriate service weoffer.
About us
Ringmead Medical Group is a growing organisation with 42,000 registered patients. We are looking for Patient Services Advisers to join our ever growing team.
Job description
Job responsibilities
REPORTS TO: Patient Services Manager
HOURS: hours per week
About us
We are looking forfull/ part time Patient Services Advisors to join our expanding team within ourbusy & friendly medical practice in Bracknell, Crowthorne and Sandhurst.
This positionpredominately involves dealing with patients and their families/carers via thephone or face to face, signposting them to the most appropriate service weoffer.
Job description
Receiving, anddirecting appropriately, patients consulting with members of practice team
Handing completedrepeat prescriptions to patient ensuring appropriate checks are made.
Receiving clinicalspecimens from patients and ensuring that they are sent to the laboratory in atimely fashion
Opening andpreparing premises punctually in the morning as required
Taking andrecording messages accurately
Answering thetelephone promptly and courteously
Receiving paymentsand issuing receipts
Booking transport
RequestInterpretation service
Giving results asper the practice procedure
Process appointmentrequests for on the day and future appointments from patients by telephone,electronically and in person
Taking andrecording requests for home visits passing on urgent requests immediately
Shifts would beMonday to Friday. Preferably five days a week
Depending on hours(, 30/week or
Shifts worked wouldbe either:
8am-115pm and 115pmto 630pm ( hours per week)
8am-2pm and (30 hours per week)
8am-4pm and ( hours per week).
Candidates would needto be willing to travel as we require all staff to work across our threesurgeries within Ringmead Medical Practice in Bracknell, Crowthorne andSandhurst.
Previous applicantsneed not apply.
No Agencies Please
Please note that wereserve the right to close any post early should we receive a significantnumber of satisfactory applications.
Only shortlistedapplicants will be contacted.
Job Types: Full-time, Part-time, Permanent
Salary: ££ per hour
Expected hours: No more than per week
Benefits:
Company pension
Employee discount
Company events
Flexitime
Free flu jabs
Private medicalinsurance
Funded learningpathways
Birthday day off inaddition to annual leave
Person Specification
Experience
Essential
1. Candidates will need to:-
2. have good IT skills
3. be hardworking and flexible
4. enjoy working in a team
5. have a good telephone manner
6. have at least a year's Customer Service Experience
7. enjoy the challenge of working in the NHS
8. are not a patient of Ringmead Medical Practice