Overview
* Delivery of world class Health, Safety & Environment performance
* Best in class delivery of planned and reactive maintenance
* 100% adherence to contract specific KPI's performance
* Excellent financial performance of the cluster within the region
* Developing Mitie's supply chain and self-delivery capability
* Client communications and reporting
* Delivery of best in class Asset Management
* Client / IFM relationships, staff development and welfare
Main Duties
* Drive Operational excellence and meet/exceed KPI / SLA performance
* Ownership of all infrastructure maintenance activities on sites
* Develop excellent working relationship with the Service Desk team attending daily planning call
* Drive reactive WIP to be as current and as low as possible via proactive review of the data available
* Drive PM monthly delivery and management of PM backlog
* Proactively manage health and safety performance by undertaking regular safety walks and engagement with your team and associated sub-contractors
* Ensure legislative compliance in relation to Health and Safety for all activities
* Manage engineering compliance via proactive reviews of the data provided and closure of associated actions
* To build excellent pro-active stakeholder relationships with key client business stakeholders & IFM
* Own and proactively update the site asset register via routine audits and monitoring of site projects
* Align a relationship with IFM colleagues to ensure 1Team working ethic
* Ownership of Critical Assets and maintenance strategy for Capital replacement for own cluster
* Provide a key interface for the client across the portfolio and create excellent working relationships with the client's team
* Assist with the management of budgets, including cost controls and sub-contract negotiations
* Day to day management of the site IM Team including conduct, performance, attendance and capability
* Lead the team by example, promoting values and development opportunities
* Work with the stakeholders and Energy managers to implement the Energy strategy
* Manage all contract risks including business continuity and disaster recovery
* Responsible for verification and compliance auditing of all activities
* To understand and comply with company policies and procedures
* To comply with all Health and Safety policies and procedures
* To attend and fully participate in training and appraisal activities as required
* To undertake additional duties in line with capabilities as required
What we are looking for
* Proven track record for managing Hard FM services in commercial/industrial properties
* Holds relevant professional, technical or management qualifications or experience
* Management experience with ability to lead large teams effectively
* Excellent technical knowledge of M&E, building services and industry best practice
* Excellent knowledge and track record in QHSE / Risk management
* Strong and effective communication skills and good people manager
* Good knowledge and understanding of relevant legislation
* Open minded, continual improvement focussed and provides evidence of implementing innovative solutions
* Able to represent Mitie effectively at both internal and external meetings
* Passionate about Mitie and their role
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