Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation. Schedule details include Sunday 13.30-17.30, Tuesday 06.00-10.00, Friday 06.00-10.00, and Saturday 14.30-18.30.
As the face of the business, you will be a brand ambassador who recommends our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* We\'ll provide training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Flexibility & Work Pattern
Flexibility is vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Core shifts include Sunday 13.30-17.30, Tuesday 06.00-10.00, Friday 06.00-10.00, and Saturday 14.30-18.30.
Inclusion & Diversity
Marks & Spencer is committed to an inclusive organisation, trusted and admired by colleagues, customers and suppliers. We are an active Inclusion, Diversity and Equal Opportunities Policy employer, with a willingness to discuss flexible working. If you require reasonable adjustments to any part of the recruitment process, please share those requirements when applying; we will strive to make the recruitment process fair and transparent.
Job Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industries: Retail
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