Overview
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their leading sites in Kirkby in Ashfield, Nottinghamshire.
Responsibilities
* Provide a line manager role supporting the Membership Advisors to maximize on every opportunity.
* Work to set KPIs and targets and meet with the team regularly to monitor performance and ensure that the team are supported in line with our spirit values.
* Manage the team with the philosophy to ensure that 'everyone’s a member’ and look at how the client can convert users to members.
* Develop a high level of customer service and ensure excellence at all times.
* Empower your team to become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers’ needs.
* Ensure administration and systems are kept up to date and compliant.
Qualifications
* Experience of working within a Membership management or Sales manager or consultant background.
* Excellent communication skills with internal and external customers/staff.
* Ability to demonstrate excellent customer service skills during interview and experience.
* Experience getting the best out of a team and motivating and driving a sales team to success.
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