1st Line IT Support
Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team.
This role is central to ensuring the smooth operation of internal systems, providing first-line support, coordinating issue resolution, and supporting ongoing system improvements across the organisation.
Key Responsibilities
* Respond to support requests via phone and email, logging and tracking incidents in the IT service system.
* Diagnose issues, provide solutions, or upscale to third-party vendors and internal teams as needed.
* Support desktop environments, business systems, and user account management (Active Directory, Microsoft 365).
* Assist with system installations, configurations, and onsite support where required.
* Help with user acceptance testing, troubleshooting, and process improvements.
* Maintain accurate records of IT assets, software licences, and documentation.
* Support training materials, system rollouts, integrations, and onboarding of new business units.
Skills & Experience
* Previous experience in IT or service desk support (1+ years)
* Strong customer service skills with a user-focused approach
* Experience supporting Microsoft environments (e.g. Microsoft 365, Active Directory, Exchange, Intune) preferred
* Good understanding of PC, network environments, and common business applications
* Strong problem-solving and analytical skills
* Excellent communication skills, both written and verbal
What’s on Offer
* Profit sharing opportunities
* On-site parking
* Supportive team environment with development opportunities
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