Job Title: Part-Time Customer Service Advisor Location: Belper, Derbyshire Start Date: 6th October Are you an experienced customer service advisor looking for a part-time role? Brook Street is partnering with a leading Boiler company in Belper to offer a fantastic opportunity within their call centre. This role provides a flexible work schedule and excellent benefits. Key Responsibilities: Customer Support: Handle customer inquiries via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits. Understanding Customer Needs: Assess and understand customers' situations to provide tailored solutions and deliver outstanding service. Service Delivery: Follow contact centre processes, meet performance targets, and ensure a professional and efficient service. Work Schedule: 20 hours per week 10am - 2pm shift, 5 days out of 7. In every 6 week rotation you would be required to work 2 Saturdays and 1 Sunday Minimum Requirements: Proven customer service experience GCSE Grade 4 (C) or equivalent in English Good knowledge of Microsoft applications and web-based platforms Previous contact centre experience is preferred, but not essential Rewards and Benefits: Comprehensive Training: 4-week training program to ensure you're fully prepared for the role Annual Bonus: Performance-based bonus scheme Annual Leave: 25 days annual leave (pro-rata), plus bank holidays (may require working bu...