Job Description Customer to Customer Manager Full time Derby A really exciting opportunity for you to join the Trent Fleet and Mature (TFM) Value Stream as a Customer to Customer Manager is now available. The TFM value stream is responsible for the delivery of the majority of Civil Aerospace profit which is generated by performing maintenance shop visits for our Customers. The volume of shop visits that we perform in any year is directly linked to the length of time that engine spends in the shop – less time in shop = more shop visit events. The C2C manager is responsible for leading a cross functional IPT of Aftermarket Ops, Value Stream and our global network of overhaul bases to reduce the time taken in shop, improve our operational performance and delivery our financial commitments. Responsibilities: In this role you will: C2C Ownership and Improvements: Develop the 5-year vision & policy for Customer to Customer value stream management for Trent 700, 800, 900 & 7000 through integration with Product Service Manager & Fleet Planning Manager. Own and integrate Value Stream governance for Aftermarket performance. Drive risk and readiness activities to ensure alignment to strategic plan. Provide insights to the business on C2C performance, existing constraints and help identify fixes. Programme manage and deliver C2C/process improvements (Individual projects e.g. RTS, TV workstream, improvements, MEC support etc which will be individual inputs to the TRT burndown plan). Drive TRT reduction: Integrate with overhaul bases through weekly L1 TRT governance to advocate for the value stream in order to deliver the operational and financial plan. Work with Programme Lead for Service Delivery and the other value streams to standardise governance, interactions and information flow with overhaul bases. Customer of TRT burndown plan (overhaul bases to own plans). Agree TRT reduction targets through L1 TRT governance. Overhaul bases to own & commit TRT targets (future assumptions) with Aftermarket Ops VPs MRO. Serve as an escalation/prioritisation point of contact for internal RR actions e.g. parts performance Alignment with Aftermarket Ops MRO VPs on TRT reduction strategy & progress. C2C Reporting: Manage MRO performance related external comms for specific product types. Internal reporting on C2C performance as agreed. Why Rolls-Royce? Work with us and we’ll welcome you into a culture of caring and belonging where you can be yourself. We will listen first, embrace feedback and act with integrity. We will invest in your continuous learning and development, and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Who we’re looking for: Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. To be successful in this role you will need to meet the following criteria: Degree level qualification preferable or equivalent industry experience. Ideally a member of a professional body or working to achieve appropriate level of qualification (region-specific). Experience in a project domain or equivalent industry experience. Experience of leading multi-functional teams would be an advantage. Communication, influencing & relationship management skills. A drive to succeed and get things done. Join us & help Rolls-Royce to become a high-performing, competitive, resilient business. Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level C. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here. Grade: level C. Closing Date: Midnight 6th August 2025 For further information please contact : Gareth McComb Recruiter: Andy Walsh – andy.walsh2@Rolls-Royce.com Job Category Supply Chain Planning & Control Posting Date 25 Jul 2025; 00:07 Posting End Date 06 Aug 2025