Job Description
Customer to Customer Manager
Full time
Derby
A really exciting opportunity for you to join the Trent Fleet and Mature (TFM) Value Stream as a Customer to Customer Manager is now available.
The TFM value stream is responsible for the delivery of the majority of Civil Aerospace profit which is generated by performing maintenance shop visits for our Customers. The volume of shop visits that we perform in any year is directly linked to the length of time that engine spends in the shop – less time in shop = more shop visit events. The C2C manager is responsible for leading a cross functional IPT of Aftermarket Ops, Value Stream and our global network of overhaul bases to reduce the time taken in shop, improve our operational performance and delivery our financial commitments.
Responsibilities:
In this role you will:
C2C Ownership and Improvements:
* Develop the 5-year vision & policy for Customer to Customer value stream management for Trent 700, 800, 900 & 7000 through integration with Product Service Manager & Fleet Planning Manager.
* Own and integrate Value Stream governance for Aftermarket performance.
* Drive risk and readiness activities to ensure alignment to strategic plan.
* Provide insights to the business on C2C performance, existing constraints and help identify fixes.
* Programme manage and deliver C2C/process improvements (Individual projects e.g. RTS, TV workstream, improvements, MEC support etc which will be individual inputs to the TRT burndown plan).
Drive TRT reduction:
* Integrate with overhaul bases through weekly L1 TRT governance to advocate for the value stream in order to deliver the operational and financial plan.
* Work with Programme Lead for Service Delivery and the other value streams to standardise governance, interactions and information flow with overhaul bases.
* Customer of TRT burndown plan (overhaul bases to own plans).
* Agree TRT reduction targets through L1 TRT governance. Overhaul bases to own & commit TRT targets (future assumptions) with Aftermarket Ops VPs MRO.
* Serve as an escalation/prioritisation point of contact for internal RR actions e.g. parts performance
* Alignment with Aftermarket Ops MRO VPs on TRT reduction strategy & progress.
C2C Reporting:
* Manage MRO performance related external comms for specific product types.
* Internal reporting on C2C performance as agreed.
* Actively participate in global fleet health governance and improvement activities.
Position requirements:
* Degree level qualification preferable or equivalent industry experience.
* Ideally a member of a professional body or working to achieve appropriate level of qualification (region-specific).
* Experience in a project domain or equivalent industry experience.
* Experience of leading multi-functional teams would be an advantage.
* Communication, influencing & relationship management skills.
* A drive to succeed and get things done.
Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Please be aware that the priority will be given to employees identified as being at high risk. The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Level C.
This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade.
It is advised that you inform your current manager of your application for this role.
Grade: Level C
Closing Date: 3rd February 2026
For further information please contact: Angeline Thorne
Recruiter: Andy Walsh – andy.-
Job Category
Supply Chain Planning & Control
Posting Date
28 Jan 2026; 00:01
Posting End Date
03 Feb 2026