Enquiry Centre Advisors
Salary: Starting at £26,227.50
Non‑sales environment, taking inbound service calls.
Location: Stafford, United Kingdom. Employees based at home address, with assigned office in The Riverway Centre, Stafford; must attend office 3 days per week on Tuesday, Wednesday, Thursday.
Working hours: full-time, 37.5 hrs per week, Monday‑Friday 8:00‑20:00. Some Saturday shifts 9:00‑17:00.
Key Accountabilities
* Answering calls from claimants/representatives and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring the highest standard of claimant experience.
* Accurate data input, with attention to detail for completion of administrative tasks.
* Any other duties that may be deemed necessary by the business to ensure successful delivery of the PIP assessment service.
Qualifications
* Good listening skills – able to understand customer problems and give clear and concise explanations.
* The ability to work well within a team and demonstrate flexibility to meet the needs and expectations of the team/business.
* The ability to take ownership of issues, resolving wherever possible at the initial stage of the enquiry.
* Polite and professional telephone manner, showing respect and empathy to callers.
* Genuine enthusiasm for customer service.
* Good time management.
* High attention to detail and accurate data inputting.
* Ability to work a range of shift patterns during contact centre opening hours.
* Be adaptable to change in a constantly shifting environment.
Employment Details
* Time Type: Full time
* Contract Type: Permanent
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