JOBDescription
PostTitle: HSDC Clinic Reception Team Member(CRT)
Base: TheHarley Street Dermatology Clinic(HSDC)
DepartmentHSDCReception
Responsibleto: Clinic Service Manager(CSM)
Accountableto: Practice Manager(Raechelle/Sarah)
Purposeof the Role:
The HSDC ClinicReception Team (CRT) is a key member of the Harley StreetDermatology Clinic (HSDC) Team. They areresponsible.
for supporting the overall Receptionfunction within the clinic so that patients are seen safely andswiftly. Playing
a crucial part in the daytodayrunning of the clinic; alongside The Dermatology Partnership (TDP)Central Bookings Central Admin Team (CAT)
Team:the CRTs role is key in delivering an efficient and professionalfirstclass patient experience.
The ClinicReception Team is a member of the overall HSDC clinic team. Thisteam member will work wholly at HSDC ClinicLocation
Overall Responsibilities: (See attachedlist)
Patient Journey
RunningReception and Setting Up Clinics as per Standard OperatingProcedure
Checking in patients onarrival
Message the doctor when the patientarrives via WhatsApp/Soon to be the Phone system
Preparing & setting up the clinic in themorning
Printing doctors clinicschedules
Check rooms are ready and equippede.g. Cryo/Dictaphones (If HCA is not available)
Patient Questionnaires(PQs):
Appointments
BookFollow Up appointments
Reschedulingpatients
Cancellation of appointments asdirected by the management team
Be responsiblefor the recall management of all patients
Endofday clinic responsibilities regarding appointments as perStandard OperatingProcedure
Bookings
Booking Procedures and treatments as per Standard OperatingProcedure
Patch Testing
Phototherapy Treatments (UVB or PUVA)
MoleMapping and Nurseled Single Mole Checks
BloodTesting / Venesection and other nurse tests
Aesthetics
Cryotherapy
OtherProcedures
Financial &Billing
Tills and Invoicing upon patientsleaving
Selffunding patients
Insured patients
DiagnosesCodes
CCSC Codes
Post / Mailmanagement all letters needing posting (which will be found in theusual folder LTS/Already emailed to be posted) are to be printedand posted on a daily basis.
prescriptions needto be printed daily for the doctors in the clinic on that day therein these need to be signed by dr the same day and actionedaccordingly (complete spreadsheet post Rx etc).
Ensure an accurate audit trail around all patient documentation andcommunication. All paper copies are to
be scannedas per clinic protocol into patient electronic notes within thePractice Management System as
standardpractice.
All referrals (electronic or postal)are to be managed as per clinic protocol prior to contactingpatients.
This ensures not only good customerservice but also reduces the potential for incidents and mistakesto
occur.
Understanding ofinternal referral process and adhering to it
Completing accurately Consultant Referral and Charge Sheet andunderstanding the consequence ofeither
incomplete inaccurate or no completion ofthis Sheet
Aesthetic and Nursesservices:
Supporting theseservices fully with administrative duties as perprotocol
Department: Clinic AdministrationVersion .01
Locations: Harley Street DermatologyClinic March 2023
Candidateprofile:
An accomplished teamplayer with excellent communication skills use of initiative andthe ability to work at pace with
a high level ofaccuracy. Good numeracy and administration skills are essential. Afast learner with experience in
highendhealthcare services and an understanding of the importance of thepatient journey.
Team Player has the ability tomultitask prioritise problem solve and delegate within the cliniccoordinator and bookings team.
Relationships Ahighly engaging individual who can quickly build relationships withpatients and colleagues.
Work ethic Ainitiativetaker focused on completing tasks with a high level ofaccuracy.
Communication An individual who enjoysengaging with teams and patients. Has good written skills witha
high level of attention todetail.
Professionalism Demonstrates aprofessional confident and calm approach inspiring confidence inthe
patients and team.
Commitment To highquality healthcare and patientjourney
AdditionalDuties
This job description isintended to be a guide and will be subject to review. Changes madefollowing
consultation with the postholder
Department: Clinic Administration Version.01
Locations: Harley Street Dermatology ClinicMarch 2023