Head of DevOps
This role presents an exceptional opportunity to spearhead a high-performing team responsible for delivering robust and scalable cloud platforms. As the Head of DevOps, you will be tasked with developing and implementing a platform engineering strategy that aligns with our product roadmap and long-term growth objectives.
Key Responsibilities:
* Operational Excellence
o Oversee the reliability, performance, and availability of our CCaaS platform through advanced monitoring, alerting, and incident response mechanisms.
o Ensure security, compliance, and infrastructure governance by enforcing best practices in configuration management and risk mitigation across cloud-hosted environments.
o Maintain and enhance FinOps practices to optimize Azure spend without compromising performance or scalability.
* Platform Strategy
o Develop and implement a platform engineering strategy that aligns with our product roadmap and long-term growth plans.
o Advocate for the adoption of cloud-native technologies, automation, and infrastructure-as-code to enable scalability, resilience, and operational efficiency.
o Define and track key performance indicators (KPIs) that reflect platform health, team productivity, and delivery success.
* Team Leadership
o Lead and mentor a multidisciplinary engineering team, creating a high-performance environment rooted in accountability, continuous learning, and team empowerment.
o Set clear expectations, manage performance, and support professional growth through coaching and regular reviews.
o Foster strong collaboration between platform and product engineering teams.
* Project Delivery
o Drive the successful execution of major platform initiatives such as CI/CD enhancements, infrastructure modernization, and observability improvements.
o Manage team capacity and prioritization, balancing immediate delivery needs with long-term strategic planning.
o Contribute to commercial activities by providing work estimates and cost forecasts for sales-related technical initiatives.
* Security & Compliance
o Integrate security best practices across all phases of the software development lifecycle, with an emphasis on secure-by-design and zero-trust principles.
o Work closely with compliance teams to uphold standards such as ISO 9001, ISO 27001, and GDPR.
o Ensure all infrastructure and platform processes support audit, regulatory, and data protection requirements.
* Communication & Stakeholder Management
o Serve as a strategic advisor to internal stakeholders by translating technical challenges and opportunities into business-aligned insights.
o Clearly communicate the platform vision, updates, and risks to both technical and non-technical audiences.
o Maintain productive relationships with cloud providers, tooling vendors, and other external partners.
Experience Required:
* Demonstrated success in leading high-performing Platform Engineering, DevOps, or SRE teams within a SaaS environment.
* Extensive experience with Microsoft Azure services such as Azure Functions, AKS, Cosmos DB, Azure DevOps, and Terraform, as well as open-source technologies like PostgreSQL.
* Strong leadership and line management capabilities with proven experience in mentoring and performance development.
* Proven ability to design and manage secure, scalable, and cost-effective cloud platforms.
* Hands-on expertise in CI/CD pipeline development, infrastructure automation, and system observability.
* Strong knowledge of SRE principles and operational excellence methodologies.
* Experience embedding security and compliance into the SDLC (e.g., DevSecOps, Zero Trust frameworks).
* Excellent communication and stakeholder engagement skills with a business-aligned approach to technical leadership.
Benefits:
* 25 days holiday (plus bank holidays), increasing up to 30 days with tenure
* Cycle to work scheme
* Birthday day off
* Pension plan
* Quarterly team socials and mixed team events
* Salary sacrifice matched to pension (NI contribution)
* Employee perks program
* Employee referral bonus
* Life insurance (4x salary, post-probation)
* An evolving range of benefits as the company grows