The Growth Enablement Manager will own the end‑to‑end revenue enablement strategy within Customer Support, with a strong focus on driving customer value, protecting revenue, and enabling growth. This role is accountable for converting strategic revenue plans into effective initiatives and campaigns that generate upsell and cross‑sell opportunities, while supporting leaders in delivering best‑practice customer engagement and lead generation. They will enhance processes, technology, and colleague capability including next‑best‑action tools to ensure teams can confidently identify and act on growth opportunities. Through close partnership with regional leadership, this role will track performance, drive continuous improvement, and embed a high‑performance culture aligned to the global Support & Grow strategy.
Hybrid – 3 days in our Newcastle office (global headquarters)
• Develop and own annual and quarterly revenue enablement plans to drive revenue contribution from customer support, including adoption of new services to drive customer value, protection of revenue & revenue expansion activities
• Work with the Go To Market (GTM) Teams to translate these plans into actionable initiatives and campaigns, implementing these to protect revenue and generate upsell / cross sell leads on a weekly and monthly basis
• Support Teams & Leaders to develop best practice approach to Customer engagement, revenue & customer protection and lead generation
• Define, implement and govern the Reward & Incentive approach to optimise revenue contribution
• Work with the CoE to develop improved processes, practices and technology, (including implementation of next best action capability) so colleagues can effortlessly drive growth opportunities
• Work with the Learning, Coaching and Operational Teams to drive colleague development so they can confidently engage with customers to harness growth opportunities
• Work with the Regional Director to constantly track performance, identifying opportunities for enablement & improvement to meet and exceed targets
• Manage interdependencies & relationships across multiple business areas, to build a culture of continuous improvement
• Utilise the ‘High Performing Culture methodology’ to inspire high performance and maintain a focus on customer growth
• Execute on Global Strategy determined through Support & Grow project
Skills & Know How
• Effective Communication
• Resilience, Proactivity & Innovation (ability to identify, troubleshoot and execute on delivery of solutions)
• Clear Commercial Focus
• Driving for continuous improvement
Skills & Knowledge
• Strong Commercial Acumen
• Self-Management / Organised
• Simultaneously work on multiple project streams
• PC Literacy ( Work, Excel, PowerPoint)
Key Stakeholders
• Regional Support Director
• CS Operational Managers
• CS Team Managers
• Learning Services
• GTM Org
• Centre of Excellence
Your benefits:
• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing
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