Overview
Are you passionate about delivering excellent customer service and making a difference in people's homes?
We're currently working with a Housing Association based across Exeter and Bristol who are looking for a proactive and organised Tenant Liaison Advisor to join their Planned Works team and help ensure the smooth delivery of improvement projects across their housing stock.
Responsibilities
* Liaise with residents to provide updates, resolve concerns, and ensure minimal disruption during planned works.
* Conduct site visits to carry out tenant inductions, monitor works progress, and complete aftercare checks.
* Support the collection and reporting of accurate data to meet internal and external standards.
* Organise and facilitate tenant events and support the delivery of service improvement projects.
Qualifications / What we'd love to see
* Excellent communication and interpersonal skills, with a customer-first mindset.
* Ability to manage relationships with stakeholders and resolve service delivery issues effectively.
* Experience using IT systems to manage and update project data and customer information.
* Understanding of health and safety, regulatory compliance, and the housing or construction sector is desirable.
Benefits
* 39 days' annual leave (including statutory days), increasing to 44 days with length of service
* Contributory Social Housing Pension Scheme
* Health Cash Plan and Enhanced Employee Assistance Program
* A wide range of training and development opportunities
* Company Sick Pay
* Opportunities to work flexibly and from home, where the business need allows
If this Tenant Liaison Officer role is for you then please apply or contact (url removed)
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