Company description:
ClearCourse
Job description:
Customer Success Manager Remote role | UK and Ireland | Field-based travel
Garage Data Systems is a leading provider of garage management software, supporting independent workshops, repair centres, and automotive networks across the UK and Ireland. Part of the ClearCourse group, GDS is continuing to grow as we expand our customer base and accelerate adoption of our cloud platform and integrated payments solution, Garage Pay.
We are now looking for an experienced Customer Success Manager to work closely with existing customers, helping them get maximum value from GDS products while driving retention, adoption, and long-term revenue growth.
The Role This is a remote, customer-facing role focused on managing and growing an existing portfolio of garage customers across the UK and Ireland, with regular travel for on-site visits, reviews, and industry engagement.
You will act as a trusted advisor to customers, ensuring they are fully onboarded, successfully adopting GDS solutions, and realising measurable operational and commercial benefits. The role carries responsibility toward monthly and quarterly revenue targets and plays a direct role in reducing churn and increasing customer lifetime value.
What Youll Be Doing Acting as the primary point of contact for existing customers following handover from the new business team
Building strong, long-term relationships with garage owners, service advisors, technicians, and senior stakeholders
Running regular customer check-ins, business reviews, and on-site visits to maintain engagement and satisfaction
Delivering product demonstrations to existing customers, showcasing new features, best-practice workflows, cloud capabilities, and Garage Pay
Partnering closely with onboarding teams to ensure smooth implementations and rapid time to value
Monitoring customer health indicators such as product usage, engagement, and support interactions
Proactively identifying and managing at-risk accounts to reduce churn
Identifying opportunities to grow revenue within the existing customer base through upgrades, additional modules, cloud migration, and payments adoption
Supporting the BDM team by qualifying and referring commercial opportunities where appropriate
Participating in bi-weekly GDS Office Hours sessions and filming days, contributing to educational and industry-facing content
Working closely with Product, Support, Infrastructure, Marketing, and Sales teams to ensure a consistent customer experience
Maintaining accurate CRM records, customer health data, and contributing to forecasting discussions
Representing GDS at trade shows, customer forums, and industry events
What Were Looking For 3 to 5 years experience in a Customer Success, Account Management, or similar customer-facing SaaS role
Proven ownership of customer portfolios with measurable impact on retention, adoption, and customer outcomes
Strong experience delivering product demonstrations and customer training
Understanding of workshop operations and the challenges faced by independent garages
Confident communicator with strong problem-solving skills
Comfortable working independently in a remote role with travel
Experience using CRM systems with strong attention to detail and organisation
Why Join GDS and ClearCourse A growing business with a strong reputation in the automotive aftermarket
A key role influencing customer retention, growth, and long-term success
Exposure to a major cloud platform rollout and integrated payments solution
The stability, investment, and career opportunities of the ClearCourse Group
A collaborative, remote-first working environment with real autonomy
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