The role of Concierge will include:
1. Being a first point of call to receive and direct all customer queries
2. Developing good relationships with customers, helping them develop life skills
3. Handling occasional emergency/challenging situations
4. Going above and beyond to ensure an excellent service is provided to our customers
5. Occasionally organising and running social activities
6. Some health and safety responsibilities e.g. fire safety checks
7. Ensuring the security of the service is maintained
8. Writing and updating customer notes
Skills and experiences:
9. Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
10. Previous experience working under challenging circumstances
11. Good communication skills
12. Ability to use IT systems confidently
Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
13. A variety of online discounts and rewards from major retailers
14. Health and well-being plans
15. A wide range of learning and development opportunities
Your Mind and Body
16. Occupational sick pay after 12 month’s service (for those on contracted hours only and subject to qualifying period)
17. Confidential 24/7 employee advice service (Includes medical and legal advice)
18. Wellbeing resources through our employee platforms including Aviva Digicare
19. A greener commute with our Cycle to Work scheme
Your Financial Wellbeing
20. Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice
21. Exclusive discounts through our e-hub platform
22. Securing your future with our contributory pension plan
23. Life assurance
24. Parental leave schemes (Adoption, Maternity, Paternity and Shared)
Your Job
25. 25 days annual leave (rising to a maximum of 30 days) plus bank holidays
26. Growth and development with us through comprehensive training and internal career opportunities
27. Ability to be part of our inclusive staff networks like the Parent Network and Disability Network
28. Loyalty recognition scheme for 12 month’s service onwards
If you are applying internally, don't forget to use your internal careers account to submit your application.
We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early.
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.