Overview
When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. This isn't your standard food retail job, and no two days will be the same. But the one thing that won't change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we're proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You'll be building relationships and getting to know who shops with us every day. Because that's what being part of a community is all about. That's the Co-op difference. And you'll do it all with a smile on your face, just so you can put a smile on theirs.
Responsibilities
* Friendly and thoughtful service — put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
* Work with store colleagues to solve problems for customers and members
* Keep the store safe and legal — ensure shelves are stocked and prices, dates, and temperatures are correct
* Help introduce new products and services — share experiences with colleagues so everyone learns together
* Support the local community — get involved in activities and events
* Contribute to a positive store environment and assist with general duties on the shop floor and tills
Team and personal development
* Forging Relationships
* Speaking Up
* Co-operation
* Inspirational Communication
* Supporting Change
* A genuine care for the needs of customers and members
* Great people skills with the ability to build positive relationships
* A positive approach to change and problem solving
* The flexibility to work a range of different shifts
Inclusion and adjustments
Building an inclusive workplace. We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
Benefits
* 31 days holiday (including bank holidays, pro rata for part-time colleagues)
* Pension with up to 10% employer contributions
* Wagestream - access to a percentage of your pay as you earn it
* Virtual healthcare services for you and your family (GP appointments, eye care, mental health support, nutrition and fitness)
* 24/7 employee assistance service
* Full, paid training and dedicated support for personal development and career progression
* Rotas shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
* 30% discount on Co-op branded products in-store
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