Job Details
* Number of Positions: 1
* Contract Type: Full Time, Permanent
* Working Hours: 44 hours worked over any 5 days
* Location: Brynmawr
* Closing Date: 21/05/2026
* Job Category: Store Management
Package
Salary & Hours
* 44 hours per week
Employee Benefits
* Full‑time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro‑rated for part‑time or alternative working arrangements.
* Contributable company pension scheme
* 10% store discount at all our retail stores
* Access to our in‑house training programmes delivered face‑to‑face and through our online learning platforms
* MyHB colleague benefits platform with access to:
o Discounts UK wide on retail, leisure, hospitality venues
o Employee Assistance Programme with 24/7 confidential counselling and advice line
o Low cost voluntary insured health cash plans and cancer cover
Responsibilities
* Lead and inspire your team: You’re the driving force behind a high‑performing store team, coaching and supporting your colleagues to hit their goals and deliver a customer experience that keeps people coming back.
* Fuel the store’s success every day: From sales targets to store presentation and promotions, you work closely with your Area Manager and management team to make smart decisions that keep everything running smoothly and profitably.
* Put customers first, always: You lead by example, making sure your team knows exactly what great service looks like and how to deliver it — every interaction, every day.
* Develop your people: You’re a mentor and motivator, spotting talent, supporting growth, and making sure everyone is ready to step up and shine.
* Stay ahead of the game: Whether it’s solving problems quickly, reviewing performance, or planning ahead, you keep your store one step ahead to deliver strong results and a welcoming environment.
Qualifications
* Extensive experience managing large retail teams in a fast‑paced, high‑volume retail or hospitality environment.
* Proven ability to lead, develop, and motivate a high‑performing team to consistently achieve and exceed significantly high weekly sales targets.
* Advanced experience managing a broad range of retail categories, with strong commercial awareness to drive sales and profitability.
* Demonstrated expertise in setting, monitoring, and delivering on ambitious store performance and development goals in partnership with senior management.
* Strong leadership skills with experience coaching and supporting management teams to maintain exceptional store standards, compliance, and accountability.
* Proven track record in recruitment, talent development, and succession planning to build a strong and capable store team with long‑term potential.
* Clear commitment to developing people, fostering leadership capability, and building a culture of high performance.
* Strong understanding of how to interpret and lead company strategy at store level to deliver measurable commercial and operational results.
* Exceptional customer focus with the ability to embed and sustain a culture of outstanding service throughout the store.
* Comprehensive knowledge of operational best practices, including health and safety, merchandising excellence, promotional execution, and loss prevention.
* Highly organized and able to prioritise competing demands, delegate effectively, and ensure operational excellence in a high‑demand retail setting.
* Excellent communication and influencing skills, with the ability to inspire teams, manage performance, and drive continuous improvement.
* Strong commercial acumen, able to analyse sales data, identify growth opportunities, and implement profit‑driving initiatives across the store.
* Confident and proactive problem‑solver, capable of addressing complex operational challenges with effective and innovative solutions.
* Experience conducting performance reviews, succession discussions, and partnering with Area Managers to align store objectives with wider business goals.
* Ability to provide strategic input and feedback to improve store operations, team effectiveness, and cross‑functional ways of working.
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