If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We are currently seeking an experienced professional to join our team in the role of Planning and Support Manager.
The Operational Readiness team plays a central role in coordinating and enabling change across Customer Support, ensuring initiatives are delivered in a controlled, joined up and strategically aligned way. As the scope and complexity of cross‑business activity continues to grow, there is an increasing need for strong governance, planning and orchestration to support delivery at pace.
You will report directly to the Head of Operational Readiness and act as a central coordination point across Customer Support. The role is responsible for supporting governance, planning and operational rhythm, interlocking closely with COO value streams and key stakeholders to ensure effective oversight, structured execution and high‑quality information flow across multiple concurrent initiatives.
This is a highly visible role that requires strong organisational capability, stakeholder management and the ability to translate complex activity into clear, structured outputs that support decision‑making.
In this role you will:
* Coordinate and support Operational Readiness governance across Customer Support, ensuring structured oversight of ongoing initiatives, including preparation of materials, agendas and follow‑up actions
* Interlock with COO value streams to support planning, funding alignment and cross‑functional coordination
* Maintain action logs and tracking mechanisms, proactively driving follow‑through and escalation where required
* Support financial, technology and resource planning activities linked to Operational Readiness priorities
* Draft high‑quality presentations, reports and documentation for senior stakeholders
* Manage document control and information flow to ensure accessibility and consistency of materials
* Build and maintain strong working relationships with stakeholders across Customer Support and wider functions
* Coordinate operational calendars, meetings and events, including facilitation support and production of meeting outputs
To be successful in this role you should meet the following requirements:
* Proven experience in governance, planning, programme coordination or operational support within a complex organisation
* Strong organisational and prioritisation skills, with the ability to manage multiple workstreams simultaneously
* Excellent stakeholder management and communication skills, with confidence engaging senior audiences
* High attention to detail and strong document and information management capability
* Experience preparing presentations and reports for senior leadership forums
* Ability to work independently and exercise sound judgement in a fast‑paced environment with strong problem‑solving skills and a proactive, solution‑focused mindset
* Strong collaboration skills and the ability to build effective cross‑functional relationships
* Proficiency in Microsoft Office tools (PowerPoint, Excel, Word, Outlook and Teams)
If you are an HSBC Contractor and wish to apply to this role, click here.
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Telephone: +44 207 832 8500
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