Connect Group are working with a leading UK MSP based in the local area who are looking to bring in an on-site engineer and a field engineer. As a field engineer, you'll often lead the entire installation lifecycle. This includes initial surveying, contributing to solution design and quoting, planning with end-users, providing a clear statement of work, overseeing implementation, and ensuring a smooth final handover As a 1st Line IT Engineer, you’ll support their remote technical helpdesk, handling escalated support requests. Your responsibilities will extend to contributing to solution architecture, assisting with project planning and management, and undertaking occasional on-site assignments. Location: Bournemouth Job Responsibilities: * Deployment of diverse IT and telecommunications solutions. * Seamless integration of managed support services for new clients. * Providing comprehensive technical support, both remotely and on-site. * End-to-end planning and oversight of installation projects. * Collaborating with sales teams and customers to design optimal solutions and provide expert recommendations. * Maintaining detailed project and service ticket documentation within a CRM system. * Identifying and cultivating new sales opportunities through technical engagement. Skills Required: * Advanced proficiency in network infrastructure configuration, including routers, switches, and firewalls. * Extensive experience in IT hardware and service deployment. * Expertise in cloud computing platforms and virtualized cloud services. * Proven experience in wireless network installation and configuration. * Track record of designing and implementing cloud-based communication systems. * Proficient in installing, testing, terminating, and designing local area network (LAN) infrastructure. * Experience utilizing customer relationship management (CRM) and ticketing systems. Like the look of these roles? Reach out to me at (email address removed)