General Assistant - Bournemouth
Hours of Work: 12 per week
Salary: £12.71 per hour
As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer‑focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.
Company Benefits
* 33 days holiday including bank holidays pro rata, growing with you during your time with us
* 40% colleague discount, with ad hoc double discount days
* Long service awards to thank you for your time spent with us
* Cycle2Work scheme
* Discounted gym membership
* Fun event days to fundraise for our charity partners
* Annual paid‑for charity volunteer day
* Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
* Access to a personal pension scheme
* Access to a range of high‑street discounts
* An inclusive and creative working environment, so you can truly be you and enjoy your time at work
* Colleague social events held throughout the year
Areas of Responsibility
* Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
* Teamwork – you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
* Customer Service – you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
* Change – you have the flexibility to recognise change and approach it in a positive, proactive way.
* Policies and Procedures – you will comply with all Company policies and Health and Safety Regulations
* Shop Floor – you will deliver excellent standards and know what good looks like. You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
* Cash Handling – Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
* Click and Collect – you will be required to assist with the Click and Collect process
* Stock Control – Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
* Workshops – you may be required to host various workshops
Qualifications & Skills
* Retail (or similar) experience is desirable
* A confident communicator who can deliver outstanding customer service
* A passion for craft
* Selling skills are advantageous
* Stock replenishment
* Cash handling
* Comfortable operating within guidelines and policies
* Able to work at pace and with accuracyHigh standards
* Adaptability
* Brand ambassador
* Self‑motivated
* Being able to work confidently on your own or as part of a team
* Able to demonstrate a craft to a high standard is desirable
Job Suitability
This role would suit individuals both with retail experience or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
Equal Employment Opportunity
We are a proud equal opportunities employer committed to equality, diversity, inclusion and belonging. We take our responsibility for equality seriously, regularly reviewing our policies and practices to ensure compliance and best practice. We are committed to supporting anyone with a disability in applying for our vacancies; if you have a disability and require support, please let us know what adjustments you may need.
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