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Company Accor Group brands and hospitality network. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
Job Description
As our next Multi Skilled Team Member, you will extend a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay. You will be responsible for a range of front desk, food & beverage, and guest service tasks in a busy environment.
* Be responsible for the reception desk and processing check in/out.
* Provide a friendly and personalised welcome for our guests
* Convey the image of the brand and the hotel
* Ability to multi-task and maintain a proactive, hands-on approach
* Provide guests with a single point of contact throughout their stay
* Assist at any stage of the guests stay, from welcome to farewell
* Handle and resolve guest feedback in an efficient and satisfactory manner
* Promote the company’s ALL loyalty programme
* Prepare all documents required for the day
* Bar and Restaurant service by taking orders, serving food, and ensuring guest satisfaction
* Offer attentive, personalised service
* Prepare and clear tables, refill beverages, and maintain food safety and hygiene standards
* Assist in setting up, breaking down, and maintaining dining areas for events
* Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs
* Cooking and supporting buffet setups and ensure the area is replenished as necessary
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
What We Look For
* A self-starter with the ability to work unsupervised
* Positive attitude with a genuine customer service focus and the ability to process nightly front office transactions
* Fast-thinking, customer-focused problem solver with initiative to create memorable guest experiences
* Night Audit and/or Accounts experience is highly regarded
Benefits
* Salary - £12.60 / hour
* Free night stays in our UK hotels
* Discounted hotel rates worldwide in Accor Hotels
* Accor Academy for ongoing development
* Wellbeing support for professional and personal life
* Opportunities to grow across 5000+ hotels in over 100 countries
* Contribute to a more inclusive and sustainable world
* Additional benefits and perks to help you grow and express your personality
Information on Processing of Personal Data
When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied by third parties. Your answers to any questionnaire will not lead to an automated decision. We comply with applicable data protection laws, including GDPR. Information about data processing and your rights is available in our Employee Privacy Policy.
Equality, Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Ready to discover more? Get in touch with us. We would love to hear from you.
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