This Customer Service role combines face to face customer contact with telephony and online digital support. The Customer Service team provide first point of contact for residents of Somerset wishing to contact Somerset Council. Customer Service Officers are required to effortlessly provide quality advice, guidance and support to every customer with an increased digital focus towards helping customers self serve using online solutions.
This is an office based position based in Yeovil supporting customers who chose to visit our offices or contact us by telephone for help. Office working will be at our office at Brympton Way and Customer Service point (CSP) inside Yeovil Library.
37 hrs per week, Monday to Friday
Our telephone lines are open 8.30 - 5pm, so working patterns will be within these hours
This is a temporary contract for approx. 12 weeks
This is a busy and highly rewarding role, handling high volume customer enquiries
You will be providing Front door support, meaning you will be the first point of contact for customers needing advice and assistance about any service provided by Somerset Council including Council Tax, Waste, Benefits, Highways, Transport, Planning, Licensing Adult Social Care, Children's Services, and more
You will need
Excellent customer service skills including listening, empathy, unders...