Head of Organisational Delivery
Location: London - Vauxhall (on-site for first 3 months, hybrid considered afterwards)
Salary: £47,342
Hours: Full time
Contract: Fixed Term until 1st May 2026
Start Date: ASAP
Are you an experienced and solutions-focused operational leader looking for a role where you can make a measurable impact? We are seeking a proactive Head of Organisational Delivery to oversee organisational systems, performance, and contract delivery across a busy, mission led charity environment.
This is a senior, hands on role working directly with the CEO, providing full oversight of organisational processes, infrastructure, compliance, and reporting requirements. You will ensure that services are equipped to deliver high-quality support across multiple contracts and that organisational performance remains strong, consistent, and aligned with strategic priorities.
Key Responsibilities
Provide senior oversight across service delivery and organisational performance
Line manage the Services Manager and support high-quality delivery across contracts
Lead on organisational KPIs, milestones, reporting cycles, and risk management
Drive cross-organisational projects to improve systems, processes, and practice
Coordinate timelines, actions, and implementation across teams
Oversee contract and grant delivery, ensuring KPIs and commissioner expectations are met
Lead performance monitoring, data analysis, and reporting
Manage organisational systems, tools, infrastructure, and operational frameworks
Ensure policies, procedures, and governance processes are robust and effectively implemented
Act as senior contact for commissioners, funders, and external partners
Oversee organisational compliance, GDPR, information governance, and audit readiness
About You
Essential experience:
Strong background in organisational operations, contract/delivery management, or charity/public service oversight
Experience managing or supporting senior staff
Confident managing organisational reporting cycles and deadlines
Financial awareness, with experience in grant or contract reporting
Proven ability to implement organisational improvements or systems
Excellent communication skills, able to build strong relationships with commissioners and partners
Highly organised, calm, and solutions-focused with strong follow-through
Ability to work full-time on-site
Desirable experience:
Knowledge of VAWG, criminal justice, safeguarding, or stalking related services
Experience working within a small charity
Experience leading organisational change or embedding new systems
Personal Attributes
Driven by impact and committed to improving outcomes for vulnerable people
Collaborative, supportive, and constructive in approach
Pragmatic problem solver with a logical mindset
Inclusive, respectful, and empathetic
Self-motivated, dependable, and adaptable
Positive, proactive and delivery-focused