City Relay is a property management and hospitality company managing residential buildings across London. We currently manage approximately 20 residential blocks and focus on maintaining high standards of building condition, compliance, and tenant satisfaction. As we continue to grow, we are looking for an experienced Block Manager to join our team.
Location: London | Portfolio: 15–20 Residential Blocks + Mixed Let Portfolio
We are seeking a highly experienced Senior Compliance Manager to take strategic ownership of statutory and best-practice compliance across our London portfolio, including 15–20 residential blocks with communal areas, long-lets and short-lets.
This is a leadership-level role for a compliance specialist who understands residential block management at scale, is confident interpreting complex legislation, and can design robust systems that protect the business while enabling commercial growth.
You will act as the senior authority on compliance across the organisation, ensuring the portfolio remains fully compliant, audit-ready, and future-proofed against regulatory change. In addition, you will lead the development of scalable compliance frameworks for existing and new B2B clients. This role reports into our Managing Director for Opago and City Relay.
This role requires a commercially minded, solutions-driven operator who is comfortable making high-impact decisions and managing risk across a growing London portfolio.
Key Responsibilities
Strategic Compliance Leadership
Own all statutory compliance across a mixed London portfolio including long lets, short lets and 15–20 residential blocks with communal areas
Act as the organisation's senior compliance expert, advising leadership and landlords on risk, regulatory exposure and best practice
Develop and implement scalable compliance frameworks across internal portfolios and B2B clients
Ensure audit readiness and structured reporting across all compliance areas
Residential Block & Communal Compliance
Oversee block compliance including Fire Risk Assessments, life safety systems, communal electrics, emergency lighting, and follow-on remedial actions
Ensure structured tracking of all block-level obligations, inspections and renewals
Manage major compliance projects across communal spaces where required
Provide assurance and reporting to landlords and stakeholders
Regulatory & Risk Management
Stay fully up to date with legislative changes in England including housing, building safety and landlord compliance obligations
Proactively identify risk and implement mitigation strategies
Interpret legislation confidently and apply it in practical operational settings
Lead on compliance reporting and documentation
Stakeholder & Contractor Management
Manage relationships with contractors, assessors, managing agents and landlords
Oversee performance and accountability of third-party compliance providers
Work closely with maintenance and property teams to ensure timely execution of actions
Commercial & B2B Development
Own the development and scaling of our compliance offering for B2B clients
Ensure commercial viability of compliance operations
Support onboarding of new portfolios from a compliance standpoint
Contribute to growth strategy through structured, scalable systems
Key Compliance Knowledge Areas (UK)
Gas & Electrical Safety (GSC, EICR) PAT Testing
Fire Safety & Fire Risk Assessments
Building Safety Act considerations
Legionella & Water Hygiene
AML and NRL
Smoke & Heat Alarms
Emergency Lighting & Communal Systems
HMO & Licensing
Short / Holiday Let Regulatory Requirements
Residential Block Compliance & Communal Risk
Essentials
7+ years experience in Property Management and/or senior compliance ownership across residential portfolios in England
Strong experience managing residential blocks with communal areas
Demonstrated experience leading compliance at scale
Confident interpreting legislation and advising on risk
Experience managing contractors and overseeing compliance budgets
Highly autonomous, structured and commercially aware
Ability to work from our London office in South Kensington and visit our blocks in Zone 1-2
Preferred Qualifications (Not Essential)
ARLA Propertymark, IRPM, RICS or similar
Building Safety or Fire Safety certifications
Experience working within high-growth property businesses
Why This Role?
Senior leadership-level ownership
High autonomy and decision-making authority
Opportunity to shape compliance strategy across a complex London portfolio
Direct impact on risk management and commercial growth
Opportunity to build and scale compliance as a revenue-generating function
At City Relay, you'll be part of a team that values collaboration, innovation and excellence.