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No two days are the same due to the nature of the business the product type can change.
You will:
- Deliver great customer service at all times
- Merchandise stock to a high standard
- Support with stock preparation and replenishment
- Complete cashing up of store takings when required
What we are looking for:The organisation’s culture is based on a clear Mission, Vision and Values, teamed with a great attitude, which you will exemplify both personally and through your team.
* Consistently deliver against goals and targets set by the Management team
* Use initiative to drive results
* Always put the customer first
* Deliver high levels of customer service, merchandising and replenishment
* Works with energy and pace.
* Communicate confidently with customers and the team
* Cash Handling to include operating the tills and processing refunds and exchanges
* Resolve complaints and queries effectively face to face and via telephone.
* To be compliant with all merchandising product placement and promotions in store adhering to operational guidelines
* Maintain great stock standards and excellent service proposition
* Deliver operational excellence in all processes.
* Ensure compliance with company policies and procedures.
* Minimise stock loss and adhere to security procedures whilst adhering to stock loss controls
* Implement actions identified within the Stock Loss Action Plan
* Complete cashing up of store takings as scheduled and in line with Company policies and procedures.
Skills Experience
* Experience of working in a customer service environment
* Experience working to sales targets and KPIS.
* An ability to identify sales opportunities.
* Ability to plan, implement and work at pace to achieve deadlines.
* Ability to communicate effectively and feedback in a positive manner.
* Ability to Prioritise
* Ability to adapt communication style
* Ability to seek regular feedback from managers, peers and colleagues and use this to improve skills and behaviours
* You will be confident and able to communicate across all levels, reliable and flexible, pay great attention to detail and be able to work as part of a team to achieve goals and targets.
* You will have either previous experience in retail / customer service or skills that are transferable to this role.
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