Credit Controller – Excel – Communication skills – Milton Keynes Credit Control Business Partner – 80% Home Working Credit Control Business Partner Up to £37,000 salary | Hybrid (1 day office per week) | Permanent Location: Milton Keynes Are you an experienced Credit Controller looking to step into a more strategic, business-facing role? Hays is exclusively supporting a leading professional services organisation to recruit a Credit Control Business Partner, a great opportunity for someone who wants to influence decision-making, build strong stakeholder relationships, and take real ownership of a sizeable ledger. The Role As a Credit Control Business Partner, you will be responsible for managing the collection performance of a key business area. You'll work closely with both UK and offshore colleagues, building strong working relationships and ensuring invoices are paid on time. You'll partner with internal stakeholders, support them with insight around bottlenecks, and play a key role in resolving queries and negotiating payment plans. Externally, you'll build trusted relationships with client finance teams to better understand payment patterns and improve forecasting. Key Responsibilities Manage cash collection and overall performance of your allocated ledger Build strong, proactive relationships with internal stakeholders Liaise with clients to resolve invoice queries and understand payment behaviours Agree and manage commercial payment plans where appropriate Escalate overdue or complex debt and work with external legal partners when needed Produce monthly reporting packs (strong Excel & PowerPoint skills required) Support process improvements and digital innovation within credit control Share knowledge with UK and offshore team members About You Background in credit control with a strong track record of reducing aged debt Confident communicator who enjoys stakeholder interaction Comfortable negotiating payment terms and managing challenging conversations Good Excel skills and confidence in producing reports Proactive, organised and keen to continuously improve processes. Benefits 37.5 hour working week (08:30 – 17:00) Hybrid working — only 1 day per week in the office Annual leave: 180 hours (approx. 24 days), 60 hours of bank holidays (8 days) An additional birthday day off (currently offered annually, subject to policy review post 2026) Pension scheme Private medical scheme Optional, contribution-based additional benefits What's in it for You? Opportunity to step into a more business partnering focused role Supportive team culture with scope for progression Flexible working with very limited office requirements The chance to join an organisation that values innovation and continuous improvement 4771042