We have an excellent opportunity for a Credit Controller to join our team in Wakefield
If you have at least 6 months experience in a dedicated credit control, role this is a great opportunity to develop your skills, and we would love to hear from you.
A car is very useful for getting to the office (at East Ardsley) where free car parking is available, and we offer hybrid working.
Our credit control team manage collections from and provide customer service to up to 5,000 live accounts with a monthly exposure of up to £15m. You would be managing both public and private sector clients.
You will work to SLAs on cash collection and overdue balance collection. The role involves liaising directly with clients and inter-departmentally to ensure timely and effective query identification, resolution, and remedy.
Main responsibilities:
* Contacting customers by phone and e-mail to proactively maximise cashflow and minimize overdue and bad debt.
* Investigate and resolve client queries, identifying issues, proposing solutions and carry out remedial action to ensure client queries are resolved quickly and efficiently.
* Identify correct lines of reporting and escalate queries to ensure swift resolution of customer issues
* Record all transactions and communications with customers and colleagues in the company database to ensure the company’s records are accurate and current at all times.
* Comply with company policies and governmental guidelines to ensure adherence to legal and corporate requirements.
* Provide support to cashiers and finance department to ensure receipts and payments are accurately and efficiently dealt with.
* Requirements:Previous experience within Credit Control, at least 6 months.
* Strong skills in MS Office
* Excellent Customer Service skills
* Patience and ability to remain calm in stressful situations
* Ability to listen and negotiate
* Analytical skills and attention to detail
* Good verbal communication
* Familiarity with SAP helpful but not essential
* Ability to work well in a team
If you are missing any of the above requirements but have bags of enthusiasm and willing to learn. Please get in touch we would love to hear from you!
About Sharp Business Systems UK Plc
Sharp Business Systems provide innovative Document Solutions, Visual Solutions, Managed solutions and IT services.
By providing excellent pre-sales advice and supplying innovative, state-of-the-art solutions, which we support with outstanding service, we deliver very high-levels of customer satisfaction.
We have thousands of customers who have been with us for many years and are happy to turn to us time and time again for new products, solutions and services; our relationships are testament to the quality of the customer service we provide.
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation. Our success and longevity in an ever-changing industry is entirely due to the application of a time-honoured ethos, delivered consistently by longstanding, experienced staff justifiably proud of the high levels of account management and after sales service that we provide.